Archive for June, 2014

clintSVR 1.1.8 Released

Posted: June 6, 2014 in CMS, News

6 Jun 2014, clintSVR 1.1.8 just released. This release supports some new features and fixed a numbers of bugs. For details, please refer to the support page. 

  • Supports input object with space by encoding space as %20.
  • Add <split></split>, <agent></agent> and <vdn></vdn> section for result XML.
  • The REST interface supports report searching by description.
  • The clintSVR checks split and vdn objects are input in ascending order.
  • Returns error when number of reports (split,vdn) not equal to input objects (split,vdn).
  • Mapping of agent state to different name. For example map ACD IN to ONCALL.
  • The Dictionary supports global scope mapping and individual ACD mapping.
  • The XMPP interface supports report searching by description.
  • Fixed zero or inaccurate value of “Average” figures bug in split skill report and top agent split skill report.