We offer a 30-days free trial, please send us your company name and MAC address of the server that installed our tool for the application of the trial license. Our email address is service@upinget.com. You can install the tools by yourself or using our VMWare OVA images for the trial, please let us know and we will send you the download URL. If you use docker container, you can get the docker images from docker hub.
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CallAnalytics 2.1.4 just released, this version has the following updates.
1. Add disp tlink, activetlink and switchtlink commands.
2. Add parameter ca_appname to specify the application name in the AES.
3. Add LastCallRetrieveLessThanCertainSeconds() function for Compliance Manager.
4. Add ExtensionCallAnswerDuration() function for Compliance Manager.
5. Add ProcessExtensionActiveMonitorConferenceCall() and ProcessExtensionSilentMonitorConferenceCall() functions for Compliance Manager.
6. Add ProcessNewExtensionCall(), ProcessExtensionHoldCall() and ProcessExtensionRetrieveCall() functions for Compliance Manager.
7. Only change the vector processing flag to false if the call is not in the CS_QUEUED state.
8. Support multiple instances on the same machine, a separate license key is required for each instance.
upDialer 1.1.6 just released, this version has the following updates:
1. The DialerSupervisor is compatible with 1.1.3 or above.
2. Recompile the UPDialer for bug fixings.
3. Add a simple call result statistics report in the DialerSupervisor front-end.
We received a request recently to develop a CTI call control program to clear an agent’s call if the call is not being recorded. Since there are many recording methods, it is hard to determine if the call is being recorded without integration with the voice logger system. The only way that we can check if an agent is being recorded is to assume the recording method is using DMCC SingleStepConference method because a dummy device is used for the recording.
A Compliance Manager is developed in this way, it monitors the agent extensions and checks if a dummy device is in the call. The program will cut the call if a dummy device is not in the agent’s call. More call control scenarios can be developed if you let us know the detailed requirements. If you are interested, please contact us.
ctiSVR 1.4.0 just released, this version has the following updates:
1. Filter SILENT/ACTIVE monitoring call events. For example, DMCC recording.
2. Add parameter tg_telnetbindip to bind the telnet port to a specific IP address. For example, 127.0.0.1
3. Supports multiline commands by the tcpgate console.
4. Add tcpgate command execsql and execsqlfile commands for the configuration database.
5. Sends ASCII data using the AES built-in UUI data field if the length is within the limit.
6. Add parameter ivr_primarytlink to set primary tlink and auto fallback the primary tlink when it is resumed.
7. Supports Service Observe APIs introduced in private data version 17.
8. Add parameter ivr_filterv7failedevent to filter ASAI v7 failed event introduced by ASAI link 7 or above.
clintSVR 2.2.0 just released, this version has the following updates.
1. Add splitskillsla pull mode report. It supports multiple skills.
2. Add a parameter “cs_splitskillsla_freezingpoint” for splitskillsla report. The execution of the report will be skipped when the freezing point is reached. The report will be executed again after next report interval.
3. Add percentcallsabandonedday field in the splitskilsla report.
4. Fixed agent acdcalls number in the upqueueagentstatus and splitskillsla reports.
5. Keep refreshing the historical reports, not controlled by the last interval time value.
6. Support multiple instances of clintSVR on the same machine.
7. Fixed the totalPercentWithinServiceLevelDay value as -1(undefined) when the service level is zero but with abandoned calls.
Asterisk FAX Manager
After the integration of Asterisk with Avaya, it is possible to send outgoing FAX by the integration (Avaya MedPro). However, the procedure to send outgoing FAX is quite complicated because you need to upload the document to Asterisk, convert the document to TIFF and create a call file for Asterisk before sending the FAX. The Asterisk FAX Manager (AstFaxMgr) program is developed and can be installed on the Asterisk server to simplify the whole process. RESTFul API is developed so that the agent PC or application server can initiate the FAX sending by using a curl command.
RESTful API
curl -X POST http://astfaxmgrhost:6060/sendfax/ -F data="{\"userid\":\"faxuser\", \"passwd\":\"Gx/KzmFsvBZMunjtpGFfxw==\", \"callerid\":\"default\", \"destination\":\"12345678\"};type=application/json" -F upload=@faximage.pdf
curl http://astfaxmgrhost:6060/statusfax?uid=1704331122.0000
Supported Protocol
Supported Document Format
If you are interested, you can contact us.
bcmsSVR 2.2.1 just released, this version has the following updates.
1. The bcmsmonitorsplitstatus has a summary of AUX0-AUX9 counts.
2. The API bcmsmonitorsplitagentstats was modified to include a consolidated agent list.
3. Fixed the bcmsmonitorsplitstatus duration zero when there was no integration with CTI.
4. Updates the bcms agent state to CMS agent state format when integration with CTI.
clintSVR 2.1.1 just released, this version has the following updates.
1. Add hissplitskillservicelevelinterval report.
2. Add upqueueagentstatus report.
3. Add splitskilllsla consolidated report from cache data of upqueueagentstatus and hissplitskillservicelevelinterval reports.
4. Add parameter cs_sslmethod, cs_sslmethodminversion and cs_sslmethodmaxversion to control the ssl version.
5. Add parameter cs_hisreport_interval to define the historical report interval. The default value is 30.
DMCCLogger 1.1.0 just released, this version has the following updates.
1. Add setup command to set up the AES and DMCC link parameters.
2. Support “mrstereo” recording type (Stereo Recording).
AvayaECHI 1.2.1 just released, this version has the following updates:
1. When echi_converter parameter is changed, reload the supported ECHI header.
2. Fixed license key reload issue when the company name is the same as before.
3. Fixed Splunk HEC event timestamp when the parameter echi_splunk_hectimestamp changed to local (non-UTC) segment time.
4. Fixed unix timestamp fields in the database when converting the UTC segment time.
5. When ECH ASCII file with no header is provided, the DISPOSITION field name is changed to CALL_DISP. This is applied to the APS converted ASCII file.
6. When ECH ASCII file with no header is provided, the FIRSTIVECTOR field name is changed to FIRSTVECTOR. This is applied to the APS converted ASCII file.
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