Archive for the ‘Analytics’ Category

Survey Manager

Posted: October 12, 2022 in Analytics, TSAPI
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Twilio is a good platform for omnichannel communication. You can conduct an SMS survey with Twilio Studio such as this. We have implemented a SurveyMgr server module that can provide a REST interface for customers to trigger an SMS survey. That survey can be a Twilio Studio SMS survey or a customized one created by the customers. We also integrate the SurveyMgr with CallAnalytics server module, which can trigger an SMS survey after a VDN call is disconnected. This is very useful when SMS surveys can be triggered automatically and results can be collected in the database.

We also integrated the SurveyMgr with CSAT Survey using Asterisk IVR. The result of the CSAT Survey of Asterisk IVR can be written to the SurveyMgr database immediately after the survey is finished.  

For more information, please contact us by email service@upinget.com.

CallAnalytics 2.0.8 Released

Posted: July 20, 2019 in Analytics, News
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CallAnalytics 2.0.8 just released, this version has the following updates.

1. Updates the vdnreport REST interface to output list of vdn reports.
2. Provides sample app CallAnalyticsLight for display of sample reports.
3. Supports secure REST interface. Two parameters to load the certificate and key files, the two parameters are “ca_sslcertfilename” and “ca_sslkeyfilename”.
4. Fixed agent map without agents for Linux version.