BCMSLight is a visual notification software for Avaya call center. The software is integrated with a USB lighting device and showing critical situation by turning on the lighting device and changing the color to YELLOW or RED when the number of monitoring object such as waiting calls, the oldest waiting time or the percentage in service level exceeded threshold value. The software is designed for the Avaya BCMS, it requires bcmsSVR which gets the real time data directly from Avaya CM. The BCMSLight provides the following features:
- Display VDN, Skill and Skill Status Real Time Reports on supervisor desktops
- Visual notification of monitoring objects such as the number of waiting calls, the oldest waiting time or the percentage in service level
Supported USB lighting device
Supported BCMS Reports
- monitor bcms split
- monitor bcms system
- monitor bcms vdn
- list bcms split
- list bcms split day
- list bcms vdn
- list bcms vdn day
- list bcms agent
- list bcms agent day
- monitor traffic trunk-groups
- status trunk
- list bcms trunk
- list bcms trunk day
Supported platform
- BCMSLight software installed on
- Windows 7, Windows 8 or Windows 10
- No license required
- bcmsSVR server software installed on
- Windows 2008 R2 or above
- CentOS 6.x or above
- Ubuntu 14.04 or above
- Server license is required for each ACD connection
CMSLight Software Windows Installation
- Download the BCMSLight zip file here.
- Follow the installation steps below to install the software.
- Extract all the files into directory c:\program files\BCMSLight
- Copy BCMSLight.ini from the installation directory to c:\windows directory
- Edit the _server entry to define the IP address of bcmsSVR
- Edit the _port entry to define the port number of bcmsSVR which provides the REST interface
- Edit the _vdn_xx entry to define the acd and the vdn numbers, multiple vdns can be included in one line and each vdn is separate by character “;”
- Edit the _skill_xx entry to define the acd and the skill numbers, multiple skills can be included in one line and each skill is separated by character “;”
- Edit the _vdndor entry to define the lighting device vendor. The supporting value is “embrava” or “kuando”
- Edit the _threshold_xx entry to define monitoring object such as “queue”, “oldest”, abandon”, “acht” and “servicelevel” and their warning and critical threshold value respectively.
Sample Screen Dumps
UPINGET 