Archive for April, 2015

bcmsSVR 1.1.6 Released

Posted: April 28, 2015 in BCMS, News

bcmsSVR 1.1.6 just released. This version supports retrieval of VDN variables and alarm messages by REST and API interfaces. Also, the VDN variables can be updated to database and Splunk directly. You can use the data for application such as system monitoring.

Moreover, this version supports change of VDN variables by the REST and API interfaces. When the VDN variables are used in ACD vector programming, you can easily change the call flow when the VDN variables can be changed by the external programs.

ivrSVR 1.1.4 Released

Posted: April 7, 2015 in TSAPI

ivrSVR 1.1.4 just released. This versions support OCX interface so you can use the provided OCX to developed VB and VC applications. The OCX hides all the details of low level programming, you only need to set the OCX properties such as Host and Port, then invoke the Connect() function to connect to the server. Once the server is connected, you can call CTI functions such as MakeCall, Hangup, Hold, etc. Apart from the new feature, this version also fixed a minor bug which the response JSON message is not correct for the JSON command userdata.

bcmsSVR 1.1.5 Released

Posted: April 5, 2015 in BCMS, News

bcmsSVR 1.1.5 just released. This version supports MSSQL database logging. A parameter called bcms_db_mssqlobject is added for this purpose. Next version of bcmsSVR will make use of the OSSI interface to provide more get functions such as retrieval of all vector variables and alarm messages for external programs. The first application I think is AvayaMonitor retrieves the alarm message every 60 seconds, then sends notification email to administrators when somethings wrong.