Archive for May, 2018

clintSVR 1.3.7 Released

Posted: May 10, 2018 in CMS

clintSVR 1.3.7 just released, the updates are:

1. Supports new report called “auxagentreport” by REST, API and WebSocket interfaces.
2. Fixed error code extraction failed issue for multiAgentAddSkill, multiAgentDeleteSkill and multiAgentModifySkill functions.

AvayaECHI 1.1.12 Released

Posted: May 10, 2018 in CMS, News

AvayaECHI 1.1.12 just released. The updates are:

1. Recompile Linux distribution to fix segmentation fault that caused by strtok function.
2. Add a converter type called “apsr18” to differentiate the R18 report from converter type “aps”.

Introduction

CMSLight is a visual notification software for Avaya CMS. The software is integrated with a USB lighting device and showing critical situation by turning on the lighting device and change the color to RED when the number of waiting calls and the oldest waiting time exceed threshold values. The software is designed for the Avaya CMS, it requires clintSVR which gets the real time data directly from Avaya CMS. The CMSLight provides the following features:

  • Display Split Skill / VDN Real Time Report on supervisor desktops
  • Turn on the USB lighting device and change the color to RED when the number of waiting calls and the oldest waiting time exceed threshold values

Supported USB lighting device

  • Embrava
    • Blynclight PLUS
    • Blynclight Mini
  • Plenom
    • Kuando BUSYLIGHT UC Omega
    • Kuando BUSYLIGHT UC Alpha

Supported platform

  • CMSLight software installed on
    • Windows 7, Windows 8 or Windows 10
    • No license required
  • clintSVR server software installed on
    • Windows 2008 R2 or above
    • CentOS 6.x or above
    • Ubuntu 14.04 or above
    • Server license is required

CMSLight Software Windows Installation

  • CMSLight – Split Skill Real Time Report
  • CMSLight – VDN Real Time Report
  • Download the CMSLight zip file here.
  • Follow the installation steps below to install the software.
    • Extract all the files into directory c:\program files\CMSLight
    • Copy CMSLight.ini from the installation directory to c:\windows directory
    • Edit the _server entry to define the IP address of clintSVR
    • Edit the _port entry to define the port number of clintSVR which provides the REST interface
    • Edit the _reportxx entry to define the real time report which has been added to clintSVR, the syntax is
      • ACD,report description,report type,tag name
        • e.g. 2,mobile,splitskillreport,Mobile
        • 2 is ACD number
        • mobile is the report description which has been added to clintSVR
        • splitskillreport is real time Split Skill Report
        • Mobile is tag name displayed on the CMSLight software