CallAnalyticsLight is a visual notification software for Avaya call center. The software is integrated with a USB lighting device and showing critical situation by turning on the lighting device and changing the color to YELLOW or RED when the number of monitoring object such as waiting calls, the longest waiting time or the usage of trunk exceeded threshold value. The software is designed for the CallAnalytics, it requires CallAnalytics which gets the real time data from Avaya AES. The CallAnalyticsLight provides the following features:
- Display Trunk, VDN, Queue, VDN Call, Agent, Extension, ACD, Abandon and ShortCall reports
- Visual notification of monitoring objects such as the number of waiting calls, the longest waiting time or the usage of trunk
Supported USB lighting device
Sample Screen Dumps
