Archive for the ‘News’ Category

AvayaECHI 1.1.14 Released

Posted: April 6, 2019 in CMS, News

AvayaECHI 1.1.14 just released, this version has the following updates:

1. Supports local conversion, new parameter called echi_localconversion and echi_localconvertercmd are added.
2. Add escape character for JSON string when using HTTP Event Collector.
3. Add escape character for special character of MySQL, MSSQL or Oracle.
4. Windows complied with latest version of libssh2 1.8.2.

clintSVR 1.3.10 Released

Posted: March 31, 2019 in CMS, News

clintSVR 1.3.10 just released, this version has the following updates.

1. Support “cs_rtdb_charset” parameter to force the ODBC connection to specific charset.
2. Fixed a bug in HisSplitSkillSummaryInterval report.
3. Using libssh version 0.7.7 for SSH connection between clintSVR and Avaya CMS.
4. Make sure the buffer size is big enough when retry calling the DLL function for customized report.
5. Add escape character for special character for MySQL or MSSSQL or Oracle.

bcmsSVR 2.0.7 Released

Posted: March 17, 2019 in BCMS, News

bcmsSVR 2.0.7 just released, this version has the following update.

1. Supports bcmslistagentday and bcmslisttrunkday reports.
2. Supports BCMSLight 1.2.2.
3. Add “reportdownloadtime” command to add time schedule for downloading report automatically.
4. Add Trunk tab and using monitortraffictrunkgroups to update the real time information of the Trunk tab.

ctiSVR Click to Call for SuiteCRM

Posted: January 12, 2019 in News, TSAPI

Introduction

A SuiteCRM module is developed to support Click to Call in SuiteCRM, this module is open source and the source code can be found in github.

Install SuiteCRM Click to Call Module 

  1. Download the module package from here
  2. Upload and install the module in SuiteCRM

Configure SuiteCRM Click to Call CTI

  • Administrator -> Admin -> SuiteCRM Click To Call -> Click to Call Configuration
  • Enter CTI IP Address and Port number of ctiSVR

Configure SuiteCRM User Extension 

  • User Profile -> SuiteCRM Click To Call -> CTI Extension
  • Enter the extension of the user

Click To Call  

Once the module is installed, a small telephone icon appeared next to any telephone number. Click on the telephone icon will trigger Click to Call feature of the module.

bcmsSVR 2.0.6 Released

Posted: December 17, 2018 in BCMS, News

bcmsSVR 2.0.6 just released, this version has the following update.

1. The bcmsListSplit, bcmsListVdn, bcmsListAgent, bcmsListTrunk data is not updated when the record is existed.
2. The last 2 day of bcmsListSplitDay and bcmsListVdnDay data are updated only to prevent all data loss when system interchanged.
3. Supports sending data to Splunk using HTTP Event Collector method.
4. Two parameters to load the certificate and key files, the two parameters are “bcms_sslcertfilename” and “bcms_sslkeyfilename”.
5. Add listhunt report.

AvayaCDR 1.5.20 Released

Posted: December 4, 2018 in Avaya CDR, News

AvayaCDR 1.5.20 just release, this version has the following updates. 

1. Supports sending data to Splunk using HTTP Event Collector method.
2. Supports database PostgreSQL as configuration and CDR database.
3. Supports customized username and password of configuration database for Linux version.

clintSVR 1.3.9 Released

Posted: December 4, 2018 in CMS, News

clintSVR 1.3.9 just released, this version has the following updates.

1. Supports sending data to Splunk using HTTP Event Collector method.
2. Two parameters to load the certificate and key files, the two parameters are “cs_sslcertfilename” and “cs_sslkeyfilename”.
3. To further improve IT security, a parameter called “cs_enabletoken” is added to enable token in the REST and WebSocket interfaces.