Archive for the ‘News’ Category

AvayaECHI 1.1.12 Released

Posted: May 10, 2018 in CMS, News

AvayaECHI 1.1.12 just released. The updates are:

1. Recompile Linux distribution to fix segmentation fault that caused by strtok function.
2. Add a converter type called “apsr18” to differentiate the R18 report from converter type “aps”.

Introduction

CMSLight is a visual notification software for Avaya CMS. The software is integrated with a USB lighting device and showing critical situation by turning on the lighting device and change the color to RED when the number of waiting calls and the oldest waiting time exceed threshold values. The software is designed for the Avaya CMS, it requires clintSVR which gets the real time data directly from Avaya CMS. The CMSLight provides the following features:

  • Display Split Skill / VDN Real Time Report on supervisor desktops
  • Turn on the USB lighting device and change the color to RED when the number of waiting calls and the oldest waiting time exceed threshold values

Supported USB lighting device

  • Embrava
    • Blynclight PLUS
    • Blynclight Mini
  • Plenom
    • Kuando BUSYLIGHT UC Omega
    • Kuando BUSYLIGHT UC Alpha

Supported platform

  • CMSLight software installed on
    • Windows 7, Windows 8 or Windows 10
    • No license required
  • clintSVR server software installed on
    • Windows 2008 R2 or above
    • CentOS 6.x or above
    • Ubuntu 14.04 or above
    • Server license is required

CMSLight Software Windows Installation

  • CMSLight – Split Skill Real Time Report
  • CMSLight – VDN Real Time Report
  • Download the CMSLight zip file here.
  • Follow the installation steps below to install the software.
    • Extract all the files into directory c:\program files\CMSLight
    • Copy CMSLight.ini from the installation directory to c:\windows directory
    • Edit the _server entry to define the IP address of clintSVR
    • Edit the _port entry to define the port number of clintSVR which provides the REST interface
    • Edit the _reportxx entry to define the real time report which has been added to clintSVR, the syntax is
      • ACD,report description,report type,tag name
        • e.g. 2,mobile,splitskillreport,Mobile
        • 2 is ACD number
        • mobile is the report description which has been added to clintSVR
        • splitskillreport is real time Split Skill Report
        • Mobile is tag name displayed on the CMSLight software

ctiSVR 1.2.10 Released

Posted: April 26, 2018 in News, TSAPI

ctiSVR 1.2.10 just released, this version has the following updates:

1. Change TSAPI event notification method from acsSetESR to acsEventNotify.
2. calltoui.exe supports Microsoft Dynamic CRM generic listener adapter.
3. calltoui.exe supports parameterized URL for inbound call solution.
4. Recompile Linux distribution to fix potential segmentation fault caused by strtok function.

bcmsSVR 2.0.4 Released

Posted: April 26, 2018 in BCMS, News

bcmsSVR 2.0.4 just released, this version has the following update.

1. Add bcmslistsplitday, bcmslistvdnday and listtrunk reports.

Thanks Plenom offers us free samples of Kuando Busylight UC, we have enhanced the AgentLight to support Kuando Busylight UC. The new version of AgentLight 1.2.0 is just released, it has the following enhancement.

1. Supports Kuando Busylight UC.
2. A new parameter called _vendor is added in agentlight.ini to specify the busylight vendor. Please input “kuando” for Kuando Busylight UC.
3. Enter the following command using Administrator right to register the Kuando Busylight DLL if you are using Kuando Busylight UC.
cd c:\program files\AgentLight
%windir%\Microsoft.NET\Framework\v4.0.30319\regasm.exe busylightsdk.dll /tlb:busylightsdk.tlb /codebase

AvayaCDR 1.5.18 Released

Posted: March 10, 2018 in Avaya CDR, News

AvayaCDR 1.5.18 just release, the updates are 

1. Supports IP Office added fields 31 to 34. These fields are used to uniquely identify a call made in an IP Office Server Edition solution.

Customers who subscribed the annual email support service are entitled to software upgrade. Please contact support for the download URL.

CallAnalytics 2.0.6 Released

Posted: February 12, 2018 in News, TSAPI

CallAnalytics 2.0.6 just released. This release has the following updates

1. Fixed a minor bug without releasing device in the Splunk and databaes logging.
2. Added a REST interface to query call answer extensions.
3. Fixed a bug to prevent multi-threading dead locking.