Archive for the ‘News’ Category

AvayaECHI 1.2.1 Released

Posted: June 1, 2023 in CMS, News
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AvayaECHI 1.2.1 just released, this version has the following updates:

1. When echi_converter parameter is changed, reload the supported ECHI header.
2. Fixed license key reload issue when the company name is the same as before.
3. Fixed Splunk HEC event timestamp when the parameter echi_splunk_hectimestamp changed to local (non-UTC) segment time.
4. Fixed unix timestamp fields in the database when converting the UTC segment time.
5. When ECH ASCII file with no header is provided, the DISPOSITION field name is changed to CALL_DISP. This is applied to the APS converted ASCII file.
6. When ECH ASCII file with no header is provided, the FIRSTIVECTOR field name is changed to FIRSTVECTOR. This is applied to the APS converted ASCII file.

AvayaCDR 1.5.24 Released

Posted: June 1, 2023 in Avaya CDR, News
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AvayaCDR 1.5.24 just released, this version has the following updates.

1. Lock the remote DB object before testing and writing.
2. Supports 64-bit AvayaCDR and cloudCDR Windows binary.
3. The console can accept multiline commands.
4. Enable saving of JSON data to a local file of a directory that can be defined by a parameter.

bcmsSVR 2.2.0 Released

Posted: March 29, 2023 in BCMS, News
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bcmsSVR 2.2.0 just released, this version has the following updates.

1. Supports using SQLite as the configuration database. The deployment for Linux does not require MySQL database.
2. Supports 64-bit Windows binary.
3. Add splitName mapping in the displayagent API.
4. Implements database function for the API bcmsonitorsplitsla.
5. Add parameter bcms_sslmethod to indicate SSL method for RESTS API connection.
6. Add parameters bcms_sslmethodminversion and bcms_sslmethodmaxversion to control the SSL minimum and maximum version.
7. Add parameter tg_telnetbindip to bind the telnet port to a specific IP address. For example, 127.0.0.1
8. Supports multiline commands by the tcpgate console.

Price Update for our Products

Posted: March 4, 2023 in News
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Due to inflation and many product feature enhancements of our products over the past few years, we decide to increase our product pricing this year. With immediately effective, we have updated our product pricing on the website. You can check the new pricing here.

CallAnalytics 2.1.3 Released

Posted: December 30, 2022 in News, TSAPI
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CallAnalytics 2.1.3 just released, this version has the following updates.

1. Add origcli and origdnis in the callinfo API call. The extension active and cache map will be searched at the same time.
2. Add outbound matched with moving average abandon call flag and log it to the splunk.
3. Add outbound matched with moving average abandon call flag and log it to the database.
4. Supports new function queryagentstate to query agent state from AES.
5. ForceUpdateAgentID() for VDN call for Delivered and Established events.
6. Calls the TCPGateManager to reload function when the reload command is executed to refresh the email notification parameters.

ctiSVR 1.3.1 Released

Posted: August 4, 2022 in News, TSAPI
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ctiSVR 1.3.1 just released, this version has the following updates:

1. Supports SQLite as the configuration database.
2. Supports ivrSVR 64bit under the Windows and CentOS 64bit distribution.
3. Check the CSTA_FAILED event for transfer, conference, pinver, makephantomcall and makecallbackcall APIs to speed up the progress.
4. Check the UNIVERSIAL_FAILURE_EVENT to speed up the queryagentlogin.
5. Supports openurl event for calltoui.exe to do screen pop URL.
6. Fixed the userdata API userdata JSON structure issue.
7. Add email notification for TSAPI/DMCC link up/down and temp license expiration.
8. Add API dispconnection to display the number of JSON and API connection.

CallAnalytics 2.1.2 Released

Posted: June 12, 2022 in News, TSAPI
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CallAnalytics 2.1.2 just released, this version has the following updates.

1. Keep the call state for the hold call and active call during call transfer before log the details to database and Splunk.
2. Update the hold duration for hold call of the transfer call.
3. Update the releasing device for the active call of the transfer call.
4. Supports 64bit Windows and CentOS/RedHat versions
5. The qacdsplit, qtrunkgroup, callaban, callqueue, callanswer and shortduration APIs supports multiple object that delimiter by “;”.
6. The splitskillstatus API with additional fields such as agentsacdin, agentsacw, agentsaux, AUX0-AUX9 total.
7. The listagent API with additional fields AUX0-AUX9 total.
8. The vdnreport API supports mulltiple object that delimiter by “;”.
9. The vdnreport is.interval field is wrongly use the moving average interval and it is fixed.
10. Creation of callaban json file for integration with other systems.
11. Transfer call from VDN call, the first transferring call will be counted as ended. The second call will not be counted in the VDN.
12. Supports ca_privatedataversion, ca_ueventworkersize and ca_ueventbuffersize parameters.

clintSVR 2.1.0 Released

Posted: May 8, 2022 in CMS, News
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clintSVR 2.1.0 just released, this version has the following updates.

1. Supports pull method under the on demand reporting feature. The number of connection to the CMS is controlled by the parameter cs_sshpool.
2. Supports SQLite as the configuration database.
3. Supports 64bit Windows binaray.
4. Fixed a bug that “too many open files error” reported by SSH library due to enable the pty option.
5. A parameter cs_rtreportcachetime is introduced for caching of real time report. The default caching time is 15 seconds. Only pull mode reports are supported.

The clintSVR also have integration with Grafana, you can create dashboards easily. For examaple, we have created sample dashboards using such integration.

AvayaECHI 1.2.0 Released

Posted: May 7, 2022 in CMS, News
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AvayaECHI 1.2.0 just released, this version has the following updates:

1. Supports upload of JSON files to AWS S3.
2. Supports database table customization. A parameter called echi_remotedb_customized is introduced.
3. echi_delimiter is introduced to override the default delimiter of the converter.
4. Avaya APS converter now has apsr18 and apsr18ca versions.
5. Add new console command “sftp enable” and “sftp disable” to enable and disable sftp temporary.
6. Add new console command “scandir enable” and “scandir disable” to enable and disable scandir temporary.
7. Add new parameter “echi_archive_appenddatetime” to append date time for archiving of ech file after sftp and scandir.
8. Supports 64bit Windows version.

CallAnalytics 2.1.1 Released

Posted: March 20, 2022 in News, TSAPI
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CallAnalytics 2.1.1 just released, this version has the following updates.

1. Add fields extension, origextension, origagentid, origvdn and origsplit to splunk events.
2. Fixed the callinfoext without endtime for transfer call.
3. Add fields extension, origextension, origagentid, origvdn, type (vdn/extension) and map (active/cache) in the REST callinfo response message.
4. Supports SQLite as the configuration database.
5. Supports cacti interface for API CTI functions and events notification integration.
6. Supports caws interface for WebSocket CTI functions and events notification.
7. Supports callinfo API searching from the cache map.

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