Archive for the ‘News’ Category

Supports Raspberry Pi 4

Posted: August 29, 2020 in News

The following tools are under beta testing on the Raspberry Pi 4 (Buster). If you would like to have a trial, please contact us.

  • AvayaCDR
  • cloudCDR
  • bcmsSVR
  • clintSVR
  • AvayaECHI

DMCCLogger 1.0.6 Released

Posted: August 12, 2020 in DMCC, News

DMCCLogger 1.0.6 just released, this version has the following updates.

1. Add parameter dmcc_sscrestriction to restrict recording only for “acd” or “station” call.
2. Use latest version jrtplib (3.11.2).
3. When AES close the connection, reset the socket connection to AES and reset the session id.
4. Add Admin APIs for integration with other front-ends.
5. The API for saving application data also accepts UCID as a unique key.
6. Check the decrypted password and only proceed to add phantom and extension when the password is valid.
7. Move un-answered voice file to default recording path.
8. Fix extension is not read from database during program startup.
9. Alter the tRecordPath table to have one additional field to define the SFTP folder for the unencrypted voice files.
10. Add a new table for the mapping of the SFTP folder for unencrypted voice files to SFTP destination.
11. Modify DMCCLogger to store unencrypted voice files to the SFTP folder.
12. Modify Alarchived to upload the voice files in the SFTP folder to SFTP destination server and delete the unencrypted voice files once the upload is completed.

AutoBridge 1.1.2 Released

Posted: August 1, 2020 in News, TSAPI

AutoBridge 1.1.2 just released, this version has the following updates:

1. Add application and user token for API access management.
2. Add APIs for the AutoBridgeSupervisor tool, extension and bridge can be configured by the tool.

The following is the screen dump of the AutoBridgeSupervisor, you can use the tool to add extensions and bridge mappings.

CallAnalytics 2.0.10 Released

Posted: July 27, 2020 in News, TSAPI

CallAnalytics 2.0.10 just released, this version has the following updates.

1. Implement local scope of locking for agent object during update its members.
2. Fixed CallAnalyticsLight hang when switching different functions in the main tab.
3. Fixed VDN report that contains invalid AWT and LWT figures.
4. Fixed program hang during deletion of report when the report is running.
5. The sequence of locking changed for class CCallInfo, CMovingAvg, CIntervalStat to prevent daedlock.
6. Fixed incorrect state of SplitSkillStatus report if relevant VDN is not monitored.
7. Improve performance by using bulk AES query. The split check, regular agent query and splitskillstatus reports are all benefit by this improvement.

AutoBridge 1.1.1 Released

Posted: July 25, 2020 in News, TSAPI

AutoBridge 1.1.1 just released, this version has the following updates:

1. Support auto answer for call center stations.
2. Support backup destination when the first destination is not reachable.

CallAnalyticsLight

Posted: July 19, 2020 in News, TSAPI

CallAnalyticsLight is a visual notification software for Avaya call center. The software is integrated with a USB lighting device and showing critical situation by turning on the lighting device and changing the color to YELLOW or RED when the number of monitoring object such as waiting calls, the longest waiting time or the usage of trunk exceeded threshold value. The software is designed for the CallAnalytics, it requires CallAnalytics which gets the real time data from Avaya AES. The CallAnalyticsLight provides the following features:

  • Display Trunk, VDN, Queue, VDN Call, Agent, Extension, ACD, Abandon and ShortCall reports
  • Visual notification of monitoring objects such as the number of waiting calls, the longest waiting time or the usage of trunk

Supported USB lighting device

  • Embrava
    • Blynclight PLUS
    • Blynclight Mini
  • Plenom
    • Kuando BUSYLIGHT UC Omega
    • Kuando BUSYLIGHT UC Alpha

Sample Screen Dumps

AvayaCDR 1.5.22 Released

Posted: May 3, 2020 in Avaya CDR, News

AvayaCDR 1.5.22 just released, this version has the following updates.

1. Check the receive buffer has no pending data before execute the write log and data parsing procedure.
2. Add new command “add auditemail” to separate the email notification of blacklistnumber calls and other technical issues.
3. Add new command “add linkalert” to send UP/Down emails for specific CDR link connections.
4. Add new command “update emailtemplate blacklistnumber subject|body” to customize the email subject and body.
5. Support regular expression for blacklistnumber matching, For example begining with ^ and end with $ to perform exact number matching.

bcmsSVR 2.0.9 Released

Posted: May 3, 2020 in BCMS, News

bcmsSVR 2.0.9 just released, this version has the following updates.

1. Supports “listmultimediaipstations”, “statusmediagateways”, “listmediagateway”, “displaycapacity” REST interfaces.
2. Supports “listmultimediaipstations” and “listmediagateway” database interfaces.
3. Supports “listmultimediaipstations”, “statusmediagateways”, “displaycapacity” PRTG interfaces.
4. Linux 32bit bcmsSVR is not supported.

ctiSVR 1.2.13 Released

Posted: May 3, 2020 in News, TSAPI

ctiSVR 1.2.13 just released, this version has the following updates:

1. Supports auto answer for One-X Communicator.
2. Supports pending mode for setAgentState API.

ctiSVR now supports auto answer for One-X Communicator. You can use the ctiSVR Web Softphone to login ACD and change the agent work mode with reason code. You can replace most of the One-X Agent software features by the One-X Communicator and the ctiSVR Web Softphone. If you are interested, please contact service@upinget.com for a trial license.