Splunk App CallAnalytics v1.0.1 just released. It supports
- Queue Real-time Dashboard
- VDN Real-time Dashboard
- Agent Real-time Dashboard
- Trunk Real-time Dashboard
- Call Search
- Attendance Search
You can find the new screen dumps as follows:
Archive for January, 2021
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DMCCLogger 1.0.7 just released, this version has the following updates.
1. Add linkstatus API to check link status.
2. Writes the logger id to the t_astcalldata table to support centralized database.
3. Fixed a bug that singlestep conference call failed due to change of call id.
4. Fixed a bug that call file is spited for conference call.
5. Migrate PHP mysql to mysqli package.
6. Remove support of IE for call playback, the library SoundManager has removed.
7. Support Ubuntu 18.04 and 20.04 distribution.
bcmsSVR 2.1.1 just released, this version has the following updates.
1. Add statushuntgroup REST API, also the data is written to Splunk and Kafka interfaces.
2. Add addhuntgroupmember, deletehuntgroupmember REST API.
AvayaECHI 1.1.16 just released, this version has the following updates:
1. Fixed memory leakage when remote SFTP host is not reachable.
2. Check if the local directory has regular files before opening an upload sftp session.
3. Fixed the event time incorrect issue for Splunk HEC method.
4. Supports Ubuntu 18.04 or version above.
Happy New Year! ctiSVR 1.2.14 just released, this version has the following updates:
1. Supports bulk version of queryacdsplits(), querydeviceinfos() and queryagentstates() API.
2. Fixed the segmentation fault which is caused by multiphe threads accessing the tsapi event array.
3. Supports DMCC Physical Device Services and Events. New APIs getbuttoninformation(), getlampmode(), buttonpress(), getdisplay(), sethookswitchstatus(), gethookswitchstatus(),
getringerstatus(), getregistrationstate(), validatedevicesecuritycode(), changedevicesecuritycode() and getlinkstatus() are supported.
4. Supports splitskillstatus() API.
5. Supports HookswitchEvent, DisplayUpdatedEvent, RingerStatusEvent and LampModeEvent in XML and JSON formats.
6. The ivrSVR uses the LampModeEvents to enhance the determination of the agent state for the splitskillstatus() API.
