Archive for January, 2021

Splunk App CallAnalytics v1.0.1

Posted: January 31, 2021 in BCMS, News

Splunk App CallAnalytics v1.0.1 just released. It supports 

  • Queue Real-time Dashboard
  • VDN Real-time Dashboard
  • Agent Real-time Dashboard
  • Trunk Real-time Dashboard
  • Call Search 
  • Attendance Search 

You can find the new screen dumps as follows:

DMCCLogger 1.0.7 Released

Posted: January 27, 2021 in DMCC, News

DMCCLogger 1.0.7 just released, this version has the following updates.

1. Add linkstatus API to check link status.
2. Writes the logger id to the t_astcalldata table to support centralized database.
3. Fixed a bug that singlestep conference call failed due to change of call id.
4. Fixed a bug that call file is spited for conference call.
5. Migrate PHP mysql to mysqli package.
6. Remove support of IE for call playback, the library SoundManager has removed.
7. Support Ubuntu 18.04 and 20.04 distribution.

bcmsSVR 2.1.1 Released

Posted: January 27, 2021 in BCMS, News

bcmsSVR 2.1.1 just released, this version has the following updates.

1. Add statushuntgroup REST API, also the data is written to Splunk and Kafka interfaces.
2. Add addhuntgroupmember, deletehuntgroupmember REST API.

AvayaECHI 1.1.16 Released

Posted: January 27, 2021 in CMS, News

AvayaECHI 1.1.16 just released, this version has the following updates:

1. Fixed memory leakage when remote SFTP host is not reachable.
2. Check if the local directory has regular files before opening an upload sftp session.
3. Fixed the event time incorrect issue for Splunk HEC method.
4. Supports Ubuntu 18.04 or version above.

ctiSVR 1.2.14 Released

Posted: January 4, 2021 in News, TSAPI

Happy New Year! ctiSVR 1.2.14 just released, this version has the following updates:

1. Supports bulk version of queryacdsplits(), querydeviceinfos() and queryagentstates() API.
2. Fixed the segmentation fault which is caused by multiphe threads accessing the tsapi event array.
3. Supports DMCC Physical Device Services and Events. New APIs getbuttoninformation(), getlampmode(), buttonpress(), getdisplay(), sethookswitchstatus(), gethookswitchstatus(),
getringerstatus(), getregistrationstate(), validatedevicesecuritycode(), changedevicesecuritycode() and getlinkstatus() are supported.
4. Supports splitskillstatus() API.
5. Supports HookswitchEvent, DisplayUpdatedEvent, RingerStatusEvent and LampModeEvent in XML and JSON formats.
6. The ivrSVR uses the LampModeEvents to enhance the determination of the agent state for the splitskillstatus() API.