Trial Licenses

Posted: June 1, 2018 in News

We offer 30 days free trial, please send us your company name and MAC address of the server that installed our tool for the application of a trial license. Our email address is service@upinget.com. We also prepared two VMWare OVA images for the trial, please let us know if you are interested and we will send you the download URL. If you use docker container, you can get the images from docker hub.

The CTI OVA image is built using CentOS 7 and it contains the following tools:

Tool & Console Port number
CallAnalytics 14003
RouteMgr 14005
AvayaMonitor 14008
CallGen 14009
ivrSVR 14012
uuiSVR 14014
AutoBridge 14022
AgentLightSVR 15012
QueueLightSVR 15013
AutoAnswer 16012

The CM OVA image is built using CentOS 7 and it contains the following tools: 

Tool & Console Port number
AvayaCDR 14004
clintSVR 14011
AvayaECHI 14016
bcmsSVR 14017
cloudCDR 15004

ctiSVR 1.3.1 Released

Posted: August 4, 2022 in News, TSAPI

ctiSVR 1.3.1 just released, this version has the following updates:

1. Supports SQLite as the configuration database.
2. Supports ivrSVR 64bit under the Windows and CentOS 64bit distribution.
3. Check the CSTA_FAILED event for transfer, conference, pinver, makephantomcall and makecallbackcall APIs to speed up the progress.
4. Check the UNIVERSIAL_FAILURE_EVENT to speed up the queryagentlogin.
5. Supports openurl event for calltoui.exe to do screen pop URL.
6. Fixed the userdata API userdata JSON structure issue.
7. Add email notification for TSAPI/DMCC link up/down and temp license expiration.
8. Add API dispconnection to display the number of JSON and API connection.

CallAnalytics 2.1.2 Released

Posted: June 12, 2022 in News, TSAPI

CallAnalytics 2.1.2 just released, this version has the following updates.

1. Keep the call state for the hold call and active call during call transfer before log the details to database and Splunk.
2. Update the hold duration for hold call of the transfer call.
3. Update the releasing device for the active call of the transfer call.
4. Supports 64bit Windows and CentOS/RedHat versions
5. The qacdsplit, qtrunkgroup, callaban, callqueue, callanswer and shortduration APIs supports multiple object that delimiter by “;”.
6. The splitskillstatus API with additional fields such as agentsacdin, agentsacw, agentsaux, AUX0-AUX9 total.
7. The listagent API with additional fields AUX0-AUX9 total.
8. The vdnreport API supports mulltiple object that delimiter by “;”.
9. The vdnreport is.interval field is wrongly use the moving average interval and it is fixed.
10. Creation of callaban json file for integration with other systems.
11. Transfer call from VDN call, the first transferring call will be counted as ended. The second call will not be counted in the VDN.
12. Supports ca_privatedataversion, ca_ueventworkersize and ca_ueventbuffersize parameters.

CallAnalytics can integrate with Grafana now! We can produce useful dashobards for Avaya call center by the integration. Traditionally, you cannot see which customer is waiting in queue, which one is abandoned and which one is disconnected right after an agent is connected using standard Avaya reports. Now you can see them in the Grafana. Here is the screen. You can contact service@upinget.com for more information.

clintSVR 2.1.0 Released

Posted: May 8, 2022 in CMS, News

clintSVR 2.1.0 just released, this version has the following updates.

1. Supports pull method under the on demand reporting feature. The number of connection to the CMS is controlled by the parameter cs_sshpool.
2. Supports SQLite as the configuration database.
3. Supports 64bit Windows binaray.
4. Fixed a bug that “too many open files error” reported by SSH library due to enable the pty option.
5. A parameter cs_rtreportcachetime is introduced for caching of real time report. The default caching time is 15 seconds. Only pull mode reports are supported.

The clintSVR also have integration with Grafana, you can create dashboards easily. For examaple, we have created sample dashboards using such integration.

AvayaECHI 1.2.0 Released

Posted: May 7, 2022 in CMS, News

AvayaECHI 1.2.0 just released, this version has the following updates:

1. Supports upload of JSON files to AWS S3.
2. Supports database table customization. A parameter called echi_remotedb_customized is introduced.
3. echi_delimiter is introduced to override the default delimiter of the converter.
4. Avaya APS converter now has apsr18 and apsr18ca versions.
5. Add new console command “sftp enable” and “sftp disable” to enable and disable sftp temporary.
6. Add new console command “scandir enable” and “scandir disable” to enable and disable scandir temporary.
7. Add new parameter “echi_archive_appenddatetime” to append date time for archiving of ech file after sftp and scandir.
8. Supports 64bit Windows version.

CallAnalytics 2.1.1 Released

Posted: March 20, 2022 in News, TSAPI

CallAnalytics 2.1.1 just released, this version has the following updates.

1. Add fields extension, origextension, origagentid, origvdn and origsplit to splunk events.
2. Fixed the callinfoext without endtime for transfer call.
3. Add fields extension, origextension, origagentid, origvdn, type (vdn/extension) and map (active/cache) in the REST callinfo response message.
4. Supports SQLite as the configuration database.
5. Supports cacti interface for API CTI functions and events notification integration.
6. Supports caws interface for WebSocket CTI functions and events notification.
7. Supports callinfo API searching from the cache map.

Simple WFH Solution

Posted: March 15, 2022 in TSAPI

If you are using old Avaya CM that you can’t use IP softphones for your home agents, you can try AutoBridge. AutoBridge is a CTI module that monitors a pool of agent physical phones and conferences agent’s mobile when the any of the phones is engaging a call. Under this situation, an agent simply required a notebook / home computer, a VPN account and a mobile phone can work as a home agent. All recordings of the phones in the call center still recording by your existing solution, no big investiment to enable the WFH solution.

AvayaECHI and CloudCDR Supports AWS

Posted: November 5, 2021 in Avaya CDR
 

AvayaECHI and CloudCDR now supports upload of ECH or CDR files to AWS S3. In the S3, you can configure trigger to execute Lambda function to insert the data to database such as Dynamodb. If you have such use cases and want a trial, please contact us by email.

AvayaECHI 1.1.17 Released

Posted: October 14, 2021 in CMS, News

AvayaECHI 1.1.17 just released, this version has the following updates:

1. Supports CMS R19 ECHI standard format.
2. Supports tECHIv2 table.

bcmsSVR 2.1.3 Released

Posted: October 11, 2021 in BCMS, News

bcmsSVR 2.1.3 just released, this version has the following updates.

1. Add bcmslistsummarysplitday, bcmslistsummaryvdnday, bcmslistsummaryagentday and bcmslistsummarytrunkday APIs and the data structures.
2. Add bcmsmonitorsplitsla API and its data structure.
3. Add bcmsmonitorsplitstatus API and its data structure.
4. Add bcmsmonitorsplitsla Prometheus metrics.

After integration with Prometheus, we can produce the Grafana dashboards and graphs by Prometheus.

GrafanaDashboards