Trial Licenses

Posted: June 1, 2018 in Avaya CDR

We offer 30 days free trial, please send us your company name and MAC address of the server that installed our tool for the application of a trial licenses. Our email address is service@upinget.com.

DMCCLogger 1.0.5 Released

Posted: July 31, 2019 in DMCC, News

DMCCLogger 1.0.5 just released, this version has the following updates.

1. Fixed segmentation fault caused by deletion of phantom object which is a member of the call info record.
2. Collects trunk group and trunk member data from the conference event when the data is not in the delivered and established events.
3. Two parameters to load the certificate and key files, the two parameters are “dmcc_sslcertfilename” and “dmcc_sslkeyfilename”.
4. Add info field for each extension record.
5. Clear phantom connection when the extension dropped from recording by normal hangup or transfer.
6. Relogin the phantom when it is out of service during engaging in a recording call.

CallAnalytics 2.0.8 Released

Posted: July 20, 2019 in Analytics, News

CallAnalytics 2.0.8 just released, this version has the following updates.

1. Updates the vdnreport REST interface to output list of vdn reports.
2. Provides sample app CallAnalyticsLight for display of sample reports.
3. Supports secure REST interface. Two parameters to load the certificate and key files, the two parameters are “ca_sslcertfilename” and “ca_sslkeyfilename”.
4. Fixed agent map without agents for Linux version.

CloudCDR 1.1.7 Released

Posted: July 20, 2019 in Avaya CDR, News

CloudCDR 1.1.7 just released, this version has the following updates.

1. Supports multiple instance for Linux platform.
2. Add iparchivemap and portarchivemap commands which enable the file archive by source IP or listening port.
3. Working directory can be specified in Linux version by “-dir” argument.
4. Supports sftp upload authentication using username and keyfile.

AvayaCDR 1.5.21 Released

Posted: July 20, 2019 in Avaya CDR, News

AvayaCDR 1.5.21 just released, this version has the following updates.

1. Add iparchivemap and portarchivemap commands which enable the file archive by source IP or listening port.
2. Working directory can be specified in Linux version by “-dir” argument.

VigilWatch Integration

Posted: July 19, 2019 in Avaya CDR, News

We have successfully integrated with a product called Insight which is created by VigilWatch. CloudCDR is installed on customer side which collects Avaya CDR data and sends the data to the cloud platform of VigilWatch.  Useful reports are provided by Insight and they are useful for daily management. We have some screen dumps to share with you.

bcmsSVR 2.0.8 Released

Posted: July 17, 2019 in BCMS, News

bcmsSVR 2.0.8 just released, this version has the following updates.

1. Add escape character for special character of MySQL, MSSQL or Oracle.
2. Fixed BcmsListSummaryVdn without dictionary mapping.
3. Using libssh version 0.7.7 for SSH connection between bcmsSVR and Avaya CM.
4. Supports JSON payload for the REST interface.

Wallboard.info Integration

Posted: May 24, 2019 in BCMS, News

Wallboard.info has been working with developing Digital Signage solutions for 10 years. They have developed customer and employee management systems for Call Centers, which led them to the conclusion that actual, real-time information has an exceedingly positive effect on the employees’ performance.

UPINGET and Wallboard.info have joint effort to integrate the bcmsSVR and clintSVR with the wallboard system. Some call center real time and historical reports are created from the XML interfaces of bcmsSVR and clintSVR very quickly, you can find the screen dumps of these reports as follow:

The Wallboard team also created a video. If you are interested, please contact info@wallboard.info.