Trial Licenses

Posted: June 1, 2018 in News

We offer 30 days free trial, please send us your company name and MAC address of the server that installed our tool for the application of a trial license. Our email address is service@upinget.com. We also prepared two VMWare OVA images for the trial, please let us know if you are interested and we will send you the download URL. If you use docker container, you can get the images from docker hub.

The CTI OVA image is built using CentOS 7 and it contains the following tools:

Tool & Console Port number
CallAnalytics 14003
RouteMgr 14005
AvayaMonitor 14008
CallGen 14009
ivrSVR 14012
uuiSVR 14014
AutoBridge 14022
AgentLightSVR 15012
QueueLightSVR 15013
AutoAnswer 16012

The CM OVA image is built using CentOS 7 and it contains the following tools: 

Tool & Console Port number
AvayaCDR 14004
clintSVR 14011
AvayaECHI 14016
bcmsSVR 14017
cloudCDR 15004

CallAnalytics can integrate with Grafana now! We can produce useful dashobards for Avaya call center by the integration. Traditionally, you cannot see which customer is waiting in queue, which one is abandoned and which one is disconnected right after an agent is connected using standard Avaya reports. Now you can see them in the Grafana. Here is the screen. You can contact service@upinget.com for more information.

clintSVR 2.1.0 Released

Posted: May 8, 2022 in News, CMS

clintSVR 2.1.0 just released, this version has the following updates.

1. Supports pull method under the on demand reporting feature.
2. Supports SQLite as the configuration database.
3. Supports 64bit Windows binaray.

AvayaECHI 1.2.0 Released

Posted: May 7, 2022 in News, CMS

AvayaECHI 1.2.0 just released, this version has the following updates:

1. Supports upload of JSON files to AWS S3.
2. Supports database table customization. A parameter called echi_remotedb_customized is introduced.
3. echi_delimiter is introduced to override the default delimiter of the converter.
4. Avaya APS converter now has apsr18 and apsr18ca versions.
5. Add new console command “sftp enable” and “sftp disable” to enable and disable sftp temporary.
6. Add new console command “scandir enable” and “scandir disable” to enable and disable scandir temporary.
7. Add new parameter “echi_archive_appenddatetime” to append date time for archiving of ech file after sftp and scandir.
8. Supports 64bit Windows version.

CallAnalytics 2.1.1 Released

Posted: March 20, 2022 in News, TSAPI

CallAnalytics 2.1.1 just released, this version has the following updates.

1. Add fields extension, origextension, origagentid, origvdn and origsplit to splunk events.
2. Fixed the callinfoext without endtime for transfer call.
3. Add fields extension, origextension, origagentid, origvdn, type (vdn/extension) and map (active/cache) in the REST callinfo response message.
4. Supports SQLite as the configuration database.
5. Supports cacti interface for API CTI functions and events notification integration.
6. Supports caws interface for WebSocket CTI functions and events notification.
7. Supports callinfo API searching from the cache map.

Simple WFH Solution

Posted: March 15, 2022 in TSAPI

If you are using old Avaya CM that you can’t use IP softphones for your home agents, you can try AutoBridge. AutoBridge is a CTI module that monitors a pool of agent physical phones and conferences agent’s mobile when the any of the phones is engaging a call. Under this situation, an agent simply required a notebook / home computer, a VPN account and a mobile phone can work as a home agent. All recordings of the phones in the call center still recording by your existing solution, no big investiment to enable the WFH solution.

AvayaECHI and CloudCDR Supports AWS

Posted: November 5, 2021 in Avaya CDR
 

AvayaECHI and CloudCDR now supports upload of ECH or CDR files to AWS S3. In the S3, you can configure trigger to execute Lambda function to insert the data to database such as Dynamodb. If you have such use cases and want a trial, please contact us by email.

AvayaECHI 1.1.17 Released

Posted: October 14, 2021 in CMS, News

AvayaECHI 1.1.17 just released, this version has the following updates:

1. Supports CMS R19 ECHI standard format.
2. Supports tECHIv2 table.

bcmsSVR 2.1.3 Released

Posted: October 11, 2021 in BCMS, News

bcmsSVR 2.1.3 just released, this version has the following updates.

1. Add bcmslistsummarysplitday, bcmslistsummaryvdnday, bcmslistsummaryagentday and bcmslistsummarytrunkday APIs and the data structures.
2. Add bcmsmonitorsplitsla API and its data structure.
3. Add bcmsmonitorsplitstatus API and its data structure.
4. Add bcmsmonitorsplitsla Prometheus metrics.

After integration with Prometheus, we can produce the Grafana dashboards and graphs by Prometheus.

GrafanaDashboards

CallAnalytics 2.0.13 Released

Posted: October 5, 2021 in News, TSAPI

CallAnalytics 2.0.13 just released, this version has the following updates.

1. Supports cache call info so asterisk or other external system can query the call info data using UCID even agent call is transferred.
2. VDN call will look up the Extension call info to update the extension, agentid, vdn and split of the call.
3. Supports new function queryagentstates to query agent states collected by CallAnalytics.

DMCCLogger 1.0.8 Released

Posted: October 3, 2021 in DMCC, News

DMCCLogger 1.0.8 just released, this version has the following updates.

1. A new parameter dmcc_switchipinterface is added to enable switch IP interface instead of using default 0.0.0.0.
2. Check the code and reason returned from the API RegisterTerminalRequest.
3. Supports recording restriction by acd, station, vdn and split. A new parameter dmcc_recordingrestriction replaced the dmcc_sscrestriction parameter.
4. Use API GetRegistrationState to check the registration status of extensions and phantoms.