Trial Licenses

Posted: June 1, 2018 in Avaya CDR

We offer 30 days free trial, please send us your company name and MAC address of the server that installed our tool for the application of a trial licenses. Our email address is service@upinget.com.

ctiSVR Click to Call for SuiteCRM

Posted: January 12, 2019 in News, TSAPI

Introduction

A SuiteCRM module is developed to support Click to Call in SuiteCRM, this module is open source and the source code can be found in github.

Install SuiteCRM Click to Call Module 

  1. Download the module package from here
  2. Upload and install the module in SuiteCRM

Configure SuiteCRM Click to Call CTI

  • Administrator -> Admin -> SuiteCRM Click To Call -> Click to Call Configuration
  • Enter CTI IP Address and Port number of ctiSVR

Configure SuiteCRM User Extension 

  • User Profile -> SuiteCRM Click To Call -> CTI Extension
  • Enter the extension of the user

Click To Call  

Once the module is installed, a small telephone icon appeared next to any telephone number. Click on the telephone icon will trigger Click to Call feature of the module.

bcmsSVR 2.0.6 Released

Posted: December 17, 2018 in BCMS, News

bcmsSVR 2.0.6 just released, this version has the following update.

1. The bcmsListSplit, bcmsListVdn, bcmsListAgent, bcmsListTrunk data is not updated when the record is existed.
2. The last 2 day of bcmsListSplitDay and bcmsListVdnDay data are updated only to prevent all data loss when system interchanged.
3. Supports sending data to Splunk using HTTP Event Collector method.
4. Two parameters to load the certificate and key files, the two parameters are “bcms_sslcertfilename” and “bcms_sslkeyfilename”.
5. Add listhunt report.

AvayaCDR 1.5.20 Released

Posted: December 4, 2018 in Avaya CDR, News

AvayaCDR 1.5.20 just release, this version has the following updates. 

1. Supports sending data to Splunk using HTTP Event Collector method.
2. Supports database PostgreSQL as configuration and CDR database.
3. Supports customized username and password of configuration database for Linux version.

clintSVR 1.3.9 Released

Posted: December 4, 2018 in CMS, News

clintSVR 1.3.9 just released, this version has the following updates.

1. Supports sending data to Splunk using HTTP Event Collector method.
2. Two parameters to load the certificate and key files, the two parameters are “cs_sslcertfilename” and “cs_sslkeyfilename”.
3. To further improve IT security, a parameter called “cs_enabletoken” is added to enable token in the REST and WebSocket interfaces.

AvayaECHI 1.1.13 Released

Posted: December 3, 2018 in CMS, News

AvayaECHI 1.1.13 just released, this version has the following updates:

1. Supports sending data to Splunk using HTTP Event Collector method.

ctiSVR 1.2.11 Released

Posted: December 3, 2018 in News, TSAPI

ctiSVR 1.2.11 just released, this version has the following updates:

1. Supports secure WebSocket and secure RESTful interfaces.
2. Two parameters to load the certificate and key files, they are “ivr_sslcertfilename” and “ivr_sslkeyfilename”.
3. To further improve IT security, a parameter called “ivr_enabletoken” is added to enable token in the REST and WebSocket interfaces.

CallAnalytics 2.0.7 Released

Posted: November 13, 2018 in News, TSAPI

CallAnalytics 2.0.7 just released, this version has the following update.

1. Supports sending data to Splunk using HTTP Event Collector protocol.
2. Add listacdsplit REST interface.
3. Add callinfo REST interface by hex UUI parameter.
4. Supports sending of qacdsplit data to Splunk and database.
5. Add qtrunkgroup REST interface.
6. Supports sending of qtrunkgroup data to Splunk and database.