Trial Licenses

Posted: June 1, 2018 in Avaya CDR

We offer 30 days free trial, please send us your company name and MAC address of the server that installed our tool for the application of a trial licenses. Our email address is service@upinget.com.

Wallboard.info Integration

Posted: May 24, 2019 in BCMS, News

Wallboard.info has been working with developing Digital Signage solutions for 10 years. They have developed customer and employee management systems for Call Centers, which led them to the conclusion that actual, real-time information has an exceedingly positive effect on the employees’ performance.

UPINGET and Wallboard.info have joint effort to integrate the bcmsSVR and clintSVR with the wallboard system. Some call center real time and historical reports are created from the XML interfaces of bcmsSVR and clintSVR very quickly, you can find the screen dumps of these reports as follow:

The Wallboard team also created a video. If you are interested, please contact info@wallboard.info.

AvayaECHI 1.1.14 Released

Posted: April 6, 2019 in CMS, News

AvayaECHI 1.1.14 just released, this version has the following updates:

1. Supports local conversion, new parameter called echi_localconversion and echi_localconvertercmd are added.
2. Add escape character for JSON string when using HTTP Event Collector.
3. Add escape character for special character of MySQL, MSSQL or Oracle.
4. Windows complied with latest version of libssh2 1.8.2.

clintSVR 1.3.10 Released

Posted: March 31, 2019 in CMS, News

clintSVR 1.3.10 just released, this version has the following updates.

1. Support “cs_rtdb_charset” parameter to force the ODBC connection to specific charset.
2. Fixed a bug in HisSplitSkillSummaryInterval report.
3. Using libssh version 0.7.7 for SSH connection between clintSVR and Avaya CMS.
4. Make sure the buffer size is big enough when retry calling the DLL function for customized report.
5. Add escape character for special character for MySQL or MSSSQL or Oracle.

bcmsSVR 2.0.7 Released

Posted: March 17, 2019 in BCMS, News

bcmsSVR 2.0.7 just released, this version has the following update.

1. Supports bcmslistagentday and bcmslisttrunkday reports.
2. Supports BCMSLight 1.2.2.
3. Add “reportdownloadtime” command to add time schedule for downloading report automatically.
4. Add Trunk tab and using monitortraffictrunkgroups to update the real time information of the Trunk tab.

BCMSLight is a visual notification software for Avaya call center. The software is integrated with a USB lighting device and showing critical situation by turning on the lighting device and changing the color to YELLOW or RED when the number of monitoring object such as waiting calls, the oldest waiting time or the percentage in service level exceeded threshold value. The software is designed for the Avaya BCMS, it requires bcmsSVR which gets the real time data directly from Avaya CM. The BCMSLight provides the following features:

  • Display VDN, Skill and Skill Status Real Time Reports on supervisor desktops
  • Visual notification of monitoring objects such as the number of waiting calls, the oldest waiting time or the percentage in service level

Supported USB lighting device

  • Embrava
    • Blynclight PLUS
    • Blynclight Mini
  • Plenom
    • Kuando BUSYLIGHT UC Omega
    • Kuando BUSYLIGHT UC Alpha

Supported BCMS Reports

  • monitor bcms split
  • monitor bcms system
  • monitor bcms vdn
  • list bcms split
  • list bcms split day
  • list bcms vdn
  • list bcms vdn day
  • list bcms agent
  • list bcms agent day
  • monitor traffic trunk-groups
  • status trunk
  • list bcms trunk
  • list bcms trunk day

Supported platform

  • BCMSLight software installed on
    • Windows 7, Windows 8 or Windows 10
    • No license required
  • bcmsSVR server software installed on
    • Windows 2008 R2 or above
    • CentOS 6.x or above
    • Ubuntu 14.04 or above
    • Server license is required for each ACD connection

CMSLight Software Windows Installation

  • Download the BCMSLight zip file here.
  • Follow the installation steps below to install the software.
    • Extract all the files into directory c:\program files\BCMSLight
    • Copy BCMSLight.ini from the installation directory to c:\windows directory
    • Edit the _server entry to define the IP address of bcmsSVR
    • Edit the _port entry to define the port number of bcmsSVR which provides the REST interface
    • Edit the _vdn_xx entry to define the acd and the vdn numbers, multiple vdns can be included in one line and each vdn is separate by character “;”
    • Edit the _skill_xx entry to define the acd and the skill numbers, multiple skills can be included in one line and each skill is separated by character “;”
    • Edit the _vdndor entry to define the lighting device vendor. The supporting value is “embrava” or “kuando”
    • Edit the _threshold_xx entry to define monitoring object such as “queue”, “oldest”, abandon”, “acht” and “servicelevel” and their warning and critical threshold value respectively.

Sample Screen Dumps

ctiSVR Click to Call for SuiteCRM

Posted: January 12, 2019 in News, TSAPI

Introduction

A SuiteCRM module is developed to support Click to Call in SuiteCRM, this module is open source and the source code can be found in github.

Install SuiteCRM Click to Call Module 

  1. Download the module package from here
  2. Upload and install the module in SuiteCRM

Configure SuiteCRM Click to Call CTI

  • Administrator -> Admin -> SuiteCRM Click To Call -> Click to Call Configuration
  • Enter CTI IP Address and Port number of ctiSVR

Configure SuiteCRM User Extension 

  • User Profile -> SuiteCRM Click To Call -> CTI Extension
  • Enter the extension of the user

Click To Call  

Once the module is installed, a small telephone icon appeared next to any telephone number. Click on the telephone icon will trigger Click to Call feature of the module.

bcmsSVR 2.0.6 Released

Posted: December 17, 2018 in BCMS, News

bcmsSVR 2.0.6 just released, this version has the following update.

1. The bcmsListSplit, bcmsListVdn, bcmsListAgent, bcmsListTrunk data is not updated when the record is existed.
2. The last 2 day of bcmsListSplitDay and bcmsListVdnDay data are updated only to prevent all data loss when system interchanged.
3. Supports sending data to Splunk using HTTP Event Collector method.
4. Two parameters to load the certificate and key files, the two parameters are “bcms_sslcertfilename” and “bcms_sslkeyfilename”.
5. Add listhunt report.