We offer a 30-days free trial, please send us your company name and MAC address of the server that installed our tool for the application of the trial license. Our email address is service@upinget.com. You can install the tools by yourself or using our VMWare OVA images for the trial, please let us know and we will send you the download URL. If you use docker container, you can get the docker images from docker hub.
Chat with us using WhatsApp now!
ctiSVR 1.5.0 just released, this version has the following updates:
1. Add uint32 header before send / receive for the xml api.
2. The server is only compatible with calltoui64.exe 1.5.5.0 or above.
3. New commands “add apiuser”, “delete apiuser” and “disp apiuser” to add / delete / display apiuser.
4. Fixed reconnect api without data when the second call appearance is the connected call.
5. Able to set working directory for the linux version.
6. Able to override the telnet port.
7. Support NATS and connects to NATS servers for message publish and subscribe functions. The first usage is calllogs are sent to callanalytics and NATS together. More data items are included in the callogs such as source of the sender, agent state and AUX reason code.
8. Add a new api called deviceagentstatus to get a list of agent status from a list of provided extensions.
9. Prepare to support RESTFul interface with POST method, the API functions makecall, consultation, reconnect, transfer, conference, userdata, makephantomcall, makecallbackcall, makeoutboundcall and pinver will be supported in 1.5.1.
10. Fixed outgoing call failed when uuiSVR is not available and the UUI data length exceeded certain CM limit.
AvayaCDR 1.7.3 just released, this version has the following updates.
1. Fixed duplicate records written into database and Splunk.
clintSVR 2.2.4 just released, this version has the following updates.
1. Supports new custom report uphisallspsksummary.
2. Supports new custom report upagentgroup report.
3. Supports splitskilsla database logging.
4. Register license to license.upignet.com.
5. Add cs_rtdb_schema parameter for postgresql database.
6. Add additional fields auxtime, holdtime and availtime to report uprtallagentstatus report.
7. Add outcalls to the agent details of upqueueagentstatus report.
8. Add new report AgentSLA report and database logging.
9. Add field assignment to the agent details of the splitskillsla report.
ClintSVR is enhanced to provide consolidate reports from split/skill, vdn and agent real-time and historical report. The following consolidated reports are introduced by ClintSVR version 2.2.4.
The following XML is an example of splitskillsla report. It consolidates the realtime and historical data of multiple skills.
We can use Grafna XML API to create a dashboard easily. For example the following dashboard is created using the JSON format of the splitskillsla report.
If you want to get more inforamtion or a trial, please contact us.
ctiSVR 1.4.2 just released, this version has the following updates:
1. Filter connected call and failed event is delivered after far end customer hangup the call. A parameter ivr_filterconnectedfailedevent is introduced.
2. Parameters ivr_filterdmccringerevent and ivr_filterdmcclampmodeevent are introduced for filtering of DMCC ringer and lampmode events.
3. Supports listreasoncode and listspeeddial API calls. Reason codes and Speed dial numbers can be defined by the CtiSVR and populates to the softphone applicaions such as calltoui.exe.
4. Add makeoutbouondcall API. The API will pick one phantom device to make outbound call, when the call is connected, it then makes a consulte call to an extension. The call is transferred to that extension once the extension is connected.
5. Register license to license.upignet.com.
AvayaCDR 1.7.2 just released, this version has the following updates.
1. Change the sftp from temp to long connection.
2. Add a new parameter called cdr_remotedb_test_columnname and use MAX() function for the testing.
3. Add a try catch block for parsing the Splunk HEC payload.
4. Fix linux move archive file between filesystem.
5. Add cdr_nullcharreplacement parameter. Valid method is “delete” or “space”.
6. Supports pre-defined “unformatted” paramcdr format.
7. Register license to license.upignet.com.
8. Add command “delete paramcdr all”.
1. Compile using the latest libary.
2. Package with the latest library.
3. Update the installation procedure, please reference the blog.
1. Add calltrace Splunk log for VDN calls. A new parameter ca_writecalltrace is introduced for this.
2. Update the ucid and origucid fields in the delivered, established, transfer and conference events.
3. Fine tune the object deletion sequence in program exit.
4. Supports PostgreSQL database.
5. Add lasthandledagent() API which search last handled agent in real-time records in memory and historical records from database. Parameters ca_dbreaderpoolsize and ca_maxlastagentquerytimerange are added for this API.
6. Apply locking for database writing and checking to prevent database disconnection when the two are executed in parallel. Add a parameter ca_dbtest to control database testing or not.
7. Add id_endtime to table tCallInfo, tCallInfoExt, tCallAban and tShortDuration tables.
8. Add callaban() api searching from the database.
9. Add parameter ca_checkstreaminterval to adjust the TSAPI stream checker interval.
clintSVR 2.2.3 just released, this version has the following updates.
1. Supports new custom report uprtallvdnreport.
2. Supports uprtallvdnreport REST, Splunk and Database logging.
3. Supports uprtallspskreport Splunk logging.
4. Supports uprtallvdnreport and uprtallspskreport metrics REST API which is for Grafana integration.
5. Custom report license key is required for UPINGET custom reports.
6. Apply locking for database writing and checking to prevent database disconnection when the two are executed in parallel.
7. Supports uphisallvdnreport REST and Database logging.
8. Supports vdnsla REST and Database logging.
UPINGET 