Trial Licenses

Posted: June 1, 2018 in News

We offer 30 days free trial, please send us your company name and MAC address of the server that installed our tool for the application of a trial license. Our email address is service@upinget.com. We also prepared two VMWare OVA images for the trial, please let us know if you are interested and we will send you the download URL. If you use docker container, you can get the images from docker hub.

The CTI OVA image is built using CentOS6 and it contains the following tools:

Tool & Console Port number
CallAnalytics 14003
RouteMgr 14005
AvayaMonitor 14008
CallGen 14009
ivrSVR 14012
uuiSVR 14014
AutoBridge 14022
AgentLightSVR 15012
QueueLightSVR 15013
AutoAnswer 16012

The CM OVA image is built using Ubuntu 18.04 and it contains the following tools: 

Tool & Console Port number
AvayaCDR 14004
clintSVR 14011
AvayaECHI 14016
bcmsSVR 14017
cloudCDR 15004

Splunk App CallAnalytics

Posted: October 3, 2020 in BCMS, News

We have created a Splunk App called Call Analytics, the current version of the app is 1.0.0. You can download the app free from here. After download, use the Splunk Manage App function to upload the file callanalytics[version].tar.gz into Splunk. Then enable the Splunk HTTP Event Collector Global Setting. Also update the parameters of CallAnalytics with the the following console commands:

  • update parameter ca_splunkdataformat json
  • update parameter ca_splunkhecchannel 13de7dd2-f05d-43b6-9a87-7f322b819275
  • update parameter ca_splunkhectoken 13de7dd2-f05d-43b6-9a87-7f322b819275
  • update parameter ca_splunkhecurl http://127.0.0.1:8088/services/collector
  • update parameter ca_splunkprotocol hec
  • reload

Lastly add your splitskillstatus, agentsnapshot and vdnsnapshot, qacdsplits, qtrunkgroup reports into CallAnalytics, you will find the following dashboards in Splunk. Enjoy!

Splunk App Avaya BCMS

Posted: September 30, 2020 in BCMS, News

We have created a Splunk App called Avaya BCMS, the current version of the app is 1.0.0. You can download the app free from here. After download, use the Splunk Manage App function to upload the file bcms[version].tar.gz into Splunk. Then enable the Splunk HTTP Event Collector Global Setting. Also update the parameters of bcmsSVR with the the following console commands:

  • update parameter bcms_splunk_dataformat json
  • update parameter bcms_splunk_hecchannel 13de7dd2-f05d-43b6-9a87-7f322b819275
  • update parameter bcms_splunk_hectoken 13de7dd2-f05d-43b6-9a87-7f322b819275
  • update parameter bcms_splunk_hecurl http://127.0.0.1:8088/services/collector
  • update parameter bcms_splunk_protocol hec
  • reload

Lastly add your bcmsMonitorSystem, bcmsMonitorSplit and bcmsMonitorVDN reports into bcmsSVR, you will find the following dashboards in Splunk. Enjoy!

Supports Raspberry Pi 4

Posted: August 29, 2020 in News

The following tools are under beta testing on the Raspberry Pi 4 (Buster). If you would like to have a trial, please contact us.

  • AvayaCDR
  • cloudCDR
  • bcmsSVR
  • clintSVR
  • AvayaECHI

DMCCLogger 1.0.6 Released

Posted: August 12, 2020 in DMCC, News

DMCCLogger 1.0.6 just released, this version has the following updates.

1. Add parameter dmcc_sscrestriction to restrict recording only for “acd” or “station” call.
2. Use latest version jrtplib (3.11.2).
3. When AES close the connection, reset the socket connection to AES and reset the session id.
4. Add Admin APIs for integration with other front-ends.
5. The API for saving application data also accepts UCID as a unique key.
6. Check the decrypted password and only proceed to add phantom and extension when the password is valid.
7. Move un-answered voice file to default recording path.
8. Fix extension is not read from database during program startup.
9. Alter the tRecordPath table to have one additional field to define the SFTP folder for the unencrypted voice files.
10. Add a new table for the mapping of the SFTP folder for unencrypted voice files to SFTP destination.
11. Modify DMCCLogger to store unencrypted voice files to the SFTP folder.
12. Modify Alarchived to upload the voice files in the SFTP folder to SFTP destination server and delete the unencrypted voice files once the upload is completed.

AutoBridge 1.1.2 Released

Posted: August 1, 2020 in News, TSAPI

AutoBridge 1.1.2 just released, this version has the following updates:

1. Add application and user token for API access management.
2. Add APIs for the AutoBridgeSupervisor tool, extension and bridge can be configured by the tool.

The following is the screen dump of the AutoBridgeSupervisor, you can use the tool to add extensions and bridge mappings.

CallAnalytics 2.0.10 Released

Posted: July 27, 2020 in News, TSAPI

CallAnalytics 2.0.10 just released, this version has the following updates.

1. Implement local scope of locking for agent object during update its members.
2. Fixed CallAnalyticsLight hang when switching different functions in the main tab.
3. Fixed VDN report that contains invalid AWT and LWT figures.
4. Fixed program hang during deletion of report when the report is running.
5. The sequence of locking changed for class CCallInfo, CMovingAvg, CIntervalStat to prevent daedlock.
6. Fixed incorrect state of SplitSkillStatus report if relevant VDN is not monitored.
7. Improve performance by using bulk AES query. The split check, regular agent query and splitskillstatus reports are all benefit by this improvement.

AutoBridge 1.1.1 Released

Posted: July 25, 2020 in News, TSAPI

AutoBridge 1.1.1 just released, this version has the following updates:

1. Support auto answer for call center stations.
2. Support backup destination when the first destination is not reachable.

CallAnalyticsLight

Posted: July 19, 2020 in News, TSAPI

CallAnalyticsLight is a visual notification software for Avaya call center. The software is integrated with a USB lighting device and showing critical situation by turning on the lighting device and changing the color to YELLOW or RED when the number of monitoring object such as waiting calls, the longest waiting time or the usage of trunk exceeded threshold value. The software is designed for the CallAnalytics, it requires CallAnalytics which gets the real time data from Avaya AES. The CallAnalyticsLight provides the following features:

  • Display Trunk, VDN, Queue, VDN Call, Agent, Extension, ACD, Abandon and ShortCall reports
  • Visual notification of monitoring objects such as the number of waiting calls, the longest waiting time or the usage of trunk

Supported USB lighting device

  • Embrava
    • Blynclight PLUS
    • Blynclight Mini
  • Plenom
    • Kuando BUSYLIGHT UC Omega
    • Kuando BUSYLIGHT UC Alpha

Sample Screen Dumps

AvayaCDR 1.5.22 Released

Posted: May 3, 2020 in Avaya CDR, News

AvayaCDR 1.5.22 just released, this version has the following updates.

1. Check the receive buffer has no pending data before execute the write log and data parsing procedure.
2. Add new command “add auditemail” to separate the email notification of blacklistnumber calls and other technical issues.
3. Add new command “add linkalert” to send UP/Down emails for specific CDR link connections.
4. Add new command “update emailtemplate blacklistnumber subject|body” to customize the email subject and body.
5. Support regular expression for blacklistnumber matching, For example begining with ^ and end with $ to perform exact number matching.

bcmsSVR 2.0.9 Released

Posted: May 3, 2020 in BCMS, News

bcmsSVR 2.0.9 just released, this version has the following updates.

1. Supports “listmultimediaipstations”, “statusmediagateways”, “listmediagateway”, “displaycapacity” REST interfaces.
2. Supports “listmultimediaipstations” and “listmediagateway” database interfaces.
3. Supports “listmultimediaipstations”, “statusmediagateways”, “displaycapacity” PRTG interfaces.
4. Linux 32bit bcmsSVR is not supported.