Archive for April, 2018

ctiSVR 1.2.10 Released

Posted: April 26, 2018 in News, TSAPI
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ctiSVR 1.2.10 just released, this version has the following updates:

1. Change TSAPI event notification method from acsSetESR to acsEventNotify.
2. calltoui.exe supports Microsoft Dynamic CRM generic listener adapter.
3. calltoui.exe supports parameterized URL for inbound call solution.
4. Recompile Linux distribution to fix potential segmentation fault caused by strtok function.

bcmsSVR 2.0.4 Released

Posted: April 26, 2018 in BCMS, News
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bcmsSVR 2.0.4 just released, this version has the following update.

1. Add bcmslistsplitday, bcmslistvdnday and listtrunk reports.

AlarmLight – Visual Notification of Avaya Alarms

Posted: April 1, 2018 in AgentLight
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Introduction

AlarmLight is a system alarm visual notification software for Avaya Aura Communication Manager. The software integrated with a USB lighting device and showing system alarm by turning on the lighting device and change the color to YELLOW or RED when a MINOR or MAJOR alarm is found. The software is designed for the Avaya Aura Communication Manager, it requires bcmsSVR which gets the alarm information by OSSI interface. The AlarmLight provides the following features:

  • Display multiple system alarms on Service Desk or NOC desktops
  • Turn on the USB lighting device and change the color to YELLOW when MINOR alarm is found
  • Turn on the USB lighting device and change the color to RED when MAJOR alarm is found

Supported USB lighting device

  • Embrava
    • Blynclight PLUS
    • Blynclight Mini

Supported platform

  • AlarmLight software installed on
    • Windows 7, Windows 8 or Windows 10
    • No license required
  • bcmsSVR server software installed on
    • Windows 2008 R2 or above
    • CentOS 6.x or above
    • Ubuntu 14.04 or above
    • Server license is required

AlarmLight Supervisor Windows Installation

  • Download the AlarmLight zip file here.
  • Follow the installation steps below to install the software.
    • Extract all the files into directory c:\program files\AlarmLight
    • Copy AlarmLight.ini from the installation directory to c:\windows directory
    • Edit the _urlxx entry to define the REST interface of “display alarms” which provided by bcmsSVR