Introduction
CMSLight is a visual notification software for Avaya CMS. The software is integrated with a USB lighting device and showing critical situation by turning on the lighting device and change the color to RED when the number of waiting calls and the oldest waiting time exceed threshold values. The software is designed for the Avaya CMS, it requires clintSVR which gets the real time data directly from Avaya CMS. The CMSLight provides the following features:
- Display Split Skill / VDN Real Time Report on supervisor desktops
- Turn on the USB lighting device and change the color to RED when the number of waiting calls and the oldest waiting time exceed threshold values
Supported USB lighting device
Supported platform
- CMSLight software installed on
- Windows 7, Windows 8 or Windows 10
- No license required
- clintSVR server software installed on
- Windows 2008 R2 or above
- CentOS 6.x or above
- Ubuntu 14.04 or above
- Server license is required
CMSLight Software Windows Installation
- CMSLight – Split Skill Real Time Report
- CMSLight – VDN Real Time Report
- Download the CMSLight zip file here.
- Follow the installation steps below to install the software.
- Extract all the files into directory c:\program files\CMSLight
- Copy CMSLight.ini from the installation directory to c:\windows directory
- Edit the _server entry to define the IP address of clintSVR
- Edit the _port entry to define the port number of clintSVR which provides the REST interface
- Edit the _reportxx entry to define the real time report which has been added to clintSVR, the syntax is
- ACD,report description,report type,tag name
- e.g. 2,mobile,splitskillreport,Mobile
- 2 is ACD number
- mobile is the report description which has been added to clintSVR
- splitskillreport is real time Split Skill Report
- Mobile is tag name displayed on the CMSLight software
- ACD,report description,report type,tag name
UPINGET 