Archive for March, 2021

bcmsSVR 2.1.2 Released

Posted: March 18, 2021 in BCMS, News

bcmsSVR 2.1.2 just released, this version has the following updates.

1. Supports Grafana and Prometheus integration by metrics REST API.
2. The bcmsmonitorsystem and bcmsmonitorvdn allow multiple objects that the input object length over 44 characters long.
3. The listtrunk, listhunt and listvdn REST API support filter options for Grafana integration.
4. The bcmsmonitorsystem, bcmsmonitorsplit, bcmsmonitorvdn and statustrunk supports mulitple object format that sent from Grafana.

CallAnalytics 2.0.12 Released

Posted: March 15, 2021 in News, TSAPI

CallAnalytics 2.0.12 just released, this version has the following updates.

1. The userdata in JSON format is special handled for JSON entity or simply string value.
2. Hangup user data is added to the callinfo API.
3. Fixed the segmentation fault which is caused by multiple threads accessing the tsapi event array.

clintSVR 2.0.0 Released

Posted: March 14, 2021 in CMS, News

clintSVR 2.0.0 just released, this version has the following updates.

1. Supports sending data to Kafka.
2. Add HisAgentSummaryInterval and HisTrunkGroupSummaryInterval reports.
3. Can add the hissplitskillsummaryinterval, hisvdninterval, hisagentsummaryinterval and histrunkgroupsummaryinterval reports to clintSVR and run at regular interval to push the data to Splunk and Kafka.
4. Supports Grafana and Prometheus integration via Metrics REST API.
5. The trunkgroupreport with additional information on idle, used and unknownstatus trunk numbers.
6. Supports standard reports with JSON payload.
7. Fixed VDN report that the oldestcallwaiting field did not refresh because the raw data contains invalid characters.
8. Ready the framework to supports RT-Socket custom reports by DLL customization.

After successfully integration of bcmsSVR with Grafana, we continue to enhance our products to support Prometheus integration by metrics API. Currently, the UPINGET tools clintSVR, bcmsSVR and AvayaMonitor produce the Prometheus metrics and you can easily create time series dashboards in Grafana. Here are some example. If you are interested to quickly create dashboards for you call centers with minimum cost, please contact us by email.