Archive for May, 2022

CallAnalytics can integrate with Grafana now! We can produce useful dashobards for Avaya call center by the integration. Traditionally, you cannot see which customer is waiting in queue, which one is abandoned and which one is disconnected right after an agent is connected using standard Avaya reports. Now you can see them in the Grafana. Here is the screen. You can contact for more information.

clintSVR 2.1.0 Released

Posted: May 8, 2022 in CMS, News

clintSVR 2.1.0 just released, this version has the following updates.

1. Supports pull method under the on demand reporting feature. The number of connection to the CMS is controlled by the parameter cs_sshpool.
2. Supports SQLite as the configuration database.
3. Supports 64bit Windows binaray.
4. Fixed a bug that “too many open files error” reported by SSH library due to enable the pty option.
5. A parameter cs_rtreportcachetime is introduced for caching of real time report. The default caching time is 15 seconds. Only pull mode reports are supported.

The clintSVR also have integration with Grafana, you can create dashboards easily. For examaple, we have created sample dashboards using such integration.

AvayaECHI 1.2.0 Released

Posted: May 7, 2022 in CMS, News

AvayaECHI 1.2.0 just released, this version has the following updates:

1. Supports upload of JSON files to AWS S3.
2. Supports database table customization. A parameter called echi_remotedb_customized is introduced.
3. echi_delimiter is introduced to override the default delimiter of the converter.
4. Avaya APS converter now has apsr18 and apsr18ca versions.
5. Add new console command “sftp enable” and “sftp disable” to enable and disable sftp temporary.
6. Add new console command “scandir enable” and “scandir disable” to enable and disable scandir temporary.
7. Add new parameter “echi_archive_appenddatetime” to append date time for archiving of ech file after sftp and scandir.
8. Supports 64bit Windows version.