Archive for November, 2020

Splunk App AvayaCDR

Posted: November 16, 2020 in Avaya CDR, News

We have created a Splunk App called Avaya CDR, the current version of the app is 1.0.1. You can download the app free from here. After download, use the Splunk Manage App function to upload the file avayacdr[version].tar.gz into Splunk. Then enable the Splunk HTTP Event Collector Global Setting. Also update the parameters of  AvayaCDR with the the following console commands:

  • update parameter cdr_splunkdataformat json
  • update parameter cdr_splunkhecchannel f809f862-85c4-45df-b8e6-d66d26fd6eb0
  • update parameter cdr_splunkhectoken f809f862-85c4-45df-b8e6-d66d26fd6eb0
  • update parameter cdr_splunkhecurl
  • update parameter cdr_splunkprotocol hec
  • reload

When you send the CDR to this Splunk App, you can see the following Call and International dashboards. Enjoy!

bcmsSVR 2.1.0 Released

Posted: November 1, 2020 in BCMS, News

bcmsSVR 2.1.0 just released, this version has the following updates.

1. Add admin API list/add/delete report.
2. Add admin API updatelicense/displaylicense.
3. Add admin API list/add/delete acd.
4. Add admin API list/add/delete/update parameter.
5. Add admin API reload parameter.
6. Add admin API add/delete/test/list email.
7. Add admin API emailconfig to update email email configuration.
8. Add function to add/remove/change agent.
9. The function changebasicbasic added autoanswer parameter.
10. Login function support password together with pin.
11. Send log to Splunk stopped for bcmsList functions after server is restarted is fixed due to incorrect timestamp read from database after program restart.
12. Change the maximum ACD connection pool size from 10 to 15.
13. Addition of ACD connection to connection pool in the reload function without restart of the program.
14. Supports sending the data to Kafka.
15. Supports “list measurement trunk-group hourly” and “list measurement trunk-group summary” reports.