Archive for the ‘BCMS’ Category

bcmsSVR 2.1.0 Released

Posted: November 1, 2020 in BCMS, News

bcmsSVR 2.1.0 just released, this version has the following updates.

1. Add admin API list/add/delete report.
2. Add admin API updatelicense/displaylicense.
3. Add admin API list/add/delete acd.
4. Add admin API list/add/delete/update parameter.
5. Add admin API reload parameter.
6. Add admin API add/delete/test/list email.
7. Add admin API emailconfig to update email email configuration.
8. Add function to add/remove/change agent.
9. The function changebasicbasic added autoanswer parameter.
10. Login function support password together with pin.
11. Send log to Splunk stopped for bcmsList functions after server is restarted is fixed due to incorrect timestamp read from database after program restart.
12. Change the maximum ACD connection pool size from 10 to 15.
13. Addition of ACD connection to connection pool in the reload function without restart of the program.
14. Supports sending the data to Kafka.
15. Supports “list measurement trunk-group hourly” and “list measurement trunk-group summary” reports.

Splunk App CallAnalytics

Posted: October 3, 2020 in BCMS, News

We have created a Splunk App called Call Analytics, the current version of the app is 1.0.0. You can download the app free from here. After download, use the Splunk Manage App function to upload the file callanalytics[version].tar.gz into Splunk. Then enable the Splunk HTTP Event Collector Global Setting. Also update the parameters of CallAnalytics with the the following console commands:

  • update parameter ca_splunkdataformat json
  • update parameter ca_splunkhecchannel 13de7dd2-f05d-43b6-9a87-7f322b819275
  • update parameter ca_splunkhectoken 13de7dd2-f05d-43b6-9a87-7f322b819275
  • update parameter ca_splunkhecurl http://127.0.0.1:8088/services/collector
  • update parameter ca_splunkprotocol hec
  • reload

Lastly add your splitskillstatus, agentsnapshot and vdnsnapshot, qacdsplits, qtrunkgroup reports into CallAnalytics, you will find the following dashboards in Splunk. Enjoy!

Splunk App Avaya BCMS

Posted: September 30, 2020 in BCMS, News

We have created a Splunk App called Avaya BCMS, the current version of the app is 1.0.0. You can download the app free from here. After download, use the Splunk Manage App function to upload the file bcms[version].tar.gz into Splunk. Then enable the Splunk HTTP Event Collector Global Setting. Also update the parameters of bcmsSVR with the the following console commands:

  • update parameter bcms_splunk_dataformat json
  • update parameter bcms_splunk_hecchannel 13de7dd2-f05d-43b6-9a87-7f322b819275
  • update parameter bcms_splunk_hectoken 13de7dd2-f05d-43b6-9a87-7f322b819275
  • update parameter bcms_splunk_hecurl http://127.0.0.1:8088/services/collector
  • update parameter bcms_splunk_protocol hec
  • reload

Lastly add your bcmsMonitorSystem, bcmsMonitorSplit and bcmsMonitorVDN reports into bcmsSVR, you will find the following dashboards in Splunk. Enjoy!

bcmsSVR 2.0.9 Released

Posted: May 3, 2020 in BCMS, News

bcmsSVR 2.0.9 just released, this version has the following updates.

1. Supports “listmultimediaipstations”, “statusmediagateways”, “listmediagateway”, “displaycapacity” REST interfaces.
2. Supports “listmultimediaipstations” and “listmediagateway” database interfaces.
3. Supports “listmultimediaipstations”, “statusmediagateways”, “displaycapacity” PRTG interfaces.
4. Linux 32bit bcmsSVR is not supported.

bcmsSVR 2.0.8 Released

Posted: July 17, 2019 in BCMS, News

bcmsSVR 2.0.8 just released, this version has the following updates.

1. Add escape character for special character of MySQL, MSSQL or Oracle.
2. Fixed BcmsListSummaryVdn without dictionary mapping.
3. Using libssh version 0.7.7 for SSH connection between bcmsSVR and Avaya CM.
4. Supports JSON payload for the REST interface.

Wallboard.info Integration

Posted: May 24, 2019 in BCMS, News

Wallboard.info has been working with developing Digital Signage solutions for 10 years. They have developed customer and employee management systems for Call Centers, which led them to the conclusion that actual, real-time information has an exceedingly positive effect on the employees’ performance.

UPINGET and Wallboard.info have joint effort to integrate the bcmsSVR and clintSVR with the wallboard system. Some call center real time and historical reports are created from the XML interfaces of bcmsSVR and clintSVR very quickly, you can find the screen dumps of these reports as follow:

The Wallboard team also created a video. If you are interested, please contact info@wallboard.info.

bcmsSVR 2.0.7 Released

Posted: March 17, 2019 in BCMS, News

bcmsSVR 2.0.7 just released, this version has the following update.

1. Supports bcmslistagentday and bcmslisttrunkday reports.
2. Supports BCMSLight 1.2.2.
3. Add “reportdownloadtime” command to add time schedule for downloading report automatically.
4. Add Trunk tab and using monitortraffictrunkgroups to update the real time information of the Trunk tab.

BCMSLight is a visual notification software for Avaya call center. The software is integrated with a USB lighting device and showing critical situation by turning on the lighting device and changing the color to YELLOW or RED when the number of monitoring object such as waiting calls, the oldest waiting time or the percentage in service level exceeded threshold value. The software is designed for the Avaya BCMS, it requires bcmsSVR which gets the real time data directly from Avaya CM. The BCMSLight provides the following features:

  • Display VDN, Skill and Skill Status Real Time Reports on supervisor desktops
  • Visual notification of monitoring objects such as the number of waiting calls, the oldest waiting time or the percentage in service level

Supported USB lighting device

  • Embrava
    • Blynclight PLUS
    • Blynclight Mini
  • Plenom
    • Kuando BUSYLIGHT UC Omega
    • Kuando BUSYLIGHT UC Alpha

Supported BCMS Reports

  • monitor bcms split
  • monitor bcms system
  • monitor bcms vdn
  • list bcms split
  • list bcms split day
  • list bcms vdn
  • list bcms vdn day
  • list bcms agent
  • list bcms agent day
  • monitor traffic trunk-groups
  • status trunk
  • list bcms trunk
  • list bcms trunk day

Supported platform

  • BCMSLight software installed on
    • Windows 7, Windows 8 or Windows 10
    • No license required
  • bcmsSVR server software installed on
    • Windows 2008 R2 or above
    • CentOS 6.x or above
    • Ubuntu 14.04 or above
    • Server license is required for each ACD connection

CMSLight Software Windows Installation

  • Download the BCMSLight zip file here.
  • Follow the installation steps below to install the software.
    • Extract all the files into directory c:\program files\BCMSLight
    • Copy BCMSLight.ini from the installation directory to c:\windows directory
    • Edit the _server entry to define the IP address of bcmsSVR
    • Edit the _port entry to define the port number of bcmsSVR which provides the REST interface
    • Edit the _vdn_xx entry to define the acd and the vdn numbers, multiple vdns can be included in one line and each vdn is separate by character “;”
    • Edit the _skill_xx entry to define the acd and the skill numbers, multiple skills can be included in one line and each skill is separated by character “;”
    • Edit the _vdndor entry to define the lighting device vendor. The supporting value is “embrava” or “kuando”
    • Edit the _threshold_xx entry to define monitoring object such as “queue”, “oldest”, abandon”, “acht” and “servicelevel” and their warning and critical threshold value respectively.

Sample Screen Dumps

bcmsSVR 2.0.6 Released

Posted: December 17, 2018 in BCMS, News

bcmsSVR 2.0.6 just released, this version has the following update.

1. The bcmsListSplit, bcmsListVdn, bcmsListAgent, bcmsListTrunk data is not updated when the record is existed.
2. The last 2 day of bcmsListSplitDay and bcmsListVdnDay data are updated only to prevent all data loss when system interchanged.
3. Supports sending data to Splunk using HTTP Event Collector method.
4. Two parameters to load the certificate and key files, the two parameters are “bcms_sslcertfilename” and “bcms_sslkeyfilename”.
5. Add listhunt report.

bcmsSVR 2.0.5 Released

Posted: July 26, 2018 in BCMS

bcmsSVR 2.0.5 just released, this version has the following update.

1. Fixed listHistory without data when timezone is in daylight saving mode.