Archive for March, 2023

bcmsSVR 2.2.0 Released

Posted: March 29, 2023 in BCMS, News
0

bcmsSVR 2.2.0 just released, this version has the following updates.

1. Supports using SQLite as the configuration database. The deployment for Linux does not require MySQL database.
2. Supports 64-bit Windows binary.
3. Add splitName mapping in the displayagent API.
4. Implements database function for the API bcmsonitorsplitsla.
5. Add parameter bcms_sslmethod to indicate SSL method for RESTS API connection.
6. Add parameters bcms_sslmethodminversion and bcms_sslmethodmaxversion to control the SSL minimum and maximum version.
7. Add parameter tg_telnetbindip to bind the telnet port to a specific IP address. For example, 127.0.0.1
8. Supports multiline commands by the tcpgate console.

Route Calls using Asterisk with SmartRoute Manager

Posted: March 4, 2023 in Asterisk, TSAPI
0

Recently, we have implemented a project to route call center calls by Asterisk. The Asterisk integrates with SmartRoute module to route incoming calls based on agent availability and duty roster data. For example the following scenarios:

  1. Prompts an IVR menu to a new customer and routes the call to the selected queue. When the customer calls again, route the customer directly to the previously selected queue.
  2. If the customer is marked by an agent, the customer will be routed to the selected agent automatically. If the agent is not login ACD, the call can be routed to the agent’s mobile if he is on duty. A backup agent can be defined to handle the customer call if the first agent is not available.
  3. The call finally can be routed to a default queue when an error has occurred or all agents are not available.

If you are looking for a similar solution, please contact us.

Price Update for our Products

Posted: March 4, 2023 in News
0

Due to inflation and many product feature enhancements of our products over the past few years, we decide to increase our product pricing this year. With immediately effective, we have updated our product pricing on the website. You can check the new pricing here.