bcmsSVR 2.3.0 Released

Posted: May 7, 2024 in BCMS, News

bcmsSVR 2.3.0 just released, this version has the following updates.

1. Fixed the totalPercentWithinServiceLevelDay value as -1(undefined) when the service level is zero but with abandoned calls.
2. Support multiple instances of bcmsSVR on the same machine.
3. Add AUX0-AUX9 for bcmsmonitorsplitagentstats API
4. Merge the APIs bcmsmonitorsplitsla and bcmsmonitorsplitagentstats, the final one is bcmsmonitorsplitsla. No modification for API bcmsmonitorsplitagentstats in the futurer.
5. Add bcmslistsummaryagentday fields for each agent in the API bcmsmonitorsplitsla.
6. Modify bcmsmonitorsplitstatus to handle CTI integration similar to API bcmsmonitorsplitsla.
7. Add “setup”, “setup database”, “setup api” and “setup splunk” commands for program configuration.

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