AutoBridge now supports bridging of 911 emergency calls with security officers immediately when user places a 911 call. The security officer can join the call or dispatch a team to assist the user if needed. AutoBridge uses DMCC to monitor a virtual station configured with Crisis Alert button. When user dials 911, the extension which dial the call is reported via the Crisis Alert button and the bridging process can be triggered automatically by the AutoBridge program. The AutoBridge can also use OSSI interface to get the caller who makes emergency call and trigger the process automatically.
The parameters that are specific for Crisis Alert are explained in more details as follows
ab_crisisalertdevice: The virtual station extension number that configured with crisis alert button
ab_crisisalertbridgedestination: The bridge destination after crisis alert is received. Normally, it is VDN or an extension of a security officer.
ab_crisisalertcancelbutton: The button number for the crisis alert. It is for cancellation of the crisis alert
ab_crisisalertcancelbuttonautopress: true or false to auto press the crisis alert button
ab_crisisalertringpattern: The ring pattern for crisis alert which is for determination if the virtual station is in crisis alert.
ab_ossilink: The OSSI link, you can setup by the tcpgate console “setup ossi”
ab_ossitrace: true or false to turn on the tracing.
ab_cmtenant: The CM tenant number to compare for the Auto-Bridging process.
UPINGET 