30 Nov 2014, bcmsSVR 1.1.2 just released. This version supports multiple objects monitoring for the MonitorSplit and StatusTrunk reports. Also, this version fixed a number of bugs. For details, please refer to the readme.txt and support page.
Archive for the ‘News’ Category
30 Nov 2014, AvayaCDR 1.5.7 just released. This version better support of Charge Logging. Moreover, Names Lookup feature is supported so the extension name or caller name can be mapped and logged into database and Splunk. This version also fixed some minor bugs, please refer the Readme.txt and support page for detail information.
31 Oct 2014, clintSVR release 1.2.3 just released. This version improved logging of events and email notifications for external interfaces such as db UP or DOWN. It also fixed a bug that few reports are not reconnected after the CMS ssh link reestablished. For details, refer to the support page.
7 Oct 2014, bcmsSVR 1.1.0 just released. This is the first release of the software, please contact me for a trial license key and your wish list. Please refer the support page for detail information.
4 Oct 2014, clintSVR 1.2.1 just released. The release supports logging of all real time reports to database, you can get the real time data easily by querying the database directly. This release also fixed some minor bugs, please refer to the readme.txt file for detail information.
18 Aug 2014, clintSVR just released. This version of clintSVR supports
- Logging of RTA_IEX data to database
- Report CustomRTA is supported if your CMS installed the rta_iex customized report
- New API DeviceRTA and AgentRTA are supported when the rta_iex report is installed and the two APIs enables you to implement call center agent map application
6 Jun 2014, clintSVR 1.1.8 just released. This release supports some new features and fixed a numbers of bugs. For details, please refer to the support page.
- Supports input object with space by encoding space as %20.
- Add <split></split>, <agent></agent> and <vdn></vdn> section for result XML.
- The REST interface supports report searching by description.
- The clintSVR checks split and vdn objects are input in ascending order.
- Returns error when number of reports (split,vdn) not equal to input objects (split,vdn).
- Mapping of agent state to different name. For example map ACD IN to ONCALL.
- The Dictionary supports global scope mapping and individual ACD mapping.
- The XMPP interface supports report searching by description.
- Fixed zero or inaccurate value of “Average” figures bug in split skill report and top agent split skill report.
24 May 2014, AvayaCDR 1.5.4 just released. This version supports CentOS 6.x 64bit, Ubuntu 14.04 32bit and 64bit OS. Also this version has some minor bug fixing. For details, please refer the support page. I repackaged the software to include the files for Ubuntu 14.04 32bit and 64bit OS on 5 Jun.
13 May 2014, clintSVR 1.1.7 just released. This release supports feeding CMS real time data to Splunk so we can generate dashboard reports easily. For details, please refer to the support page.
8 April 2014, clintSVR 1.1.6 just released. This release supports CentOS 6.x 32bit OS. Moreover, this release fixed a bug that unable to login R13 and R14 issue. For details, please refer the support page.
UPINGET 