CloudCDR 1.1.7 Released

Posted: July 20, 2019 in Avaya CDR, News

CloudCDR 1.1.7 just released, this version has the following updates.

1. Supports multiple instance for Linux platform.
2. Add iparchivemap and portarchivemap commands which enable the file archive by source IP or listening port.
3. Working directory can be specified in Linux version by “-dir” argument.
4. Supports sftp upload authentication using username and keyfile.

AvayaCDR 1.5.21 Released

Posted: July 20, 2019 in Avaya CDR, News

AvayaCDR 1.5.21 just released, this version has the following updates.

1. Add iparchivemap and portarchivemap commands which enable the file archive by source IP or listening port.
2. Working directory can be specified in Linux version by “-dir” argument.

VigilWatch Integration

Posted: July 19, 2019 in Avaya CDR, News

We have successfully integrated with a product called Insight which is created by VigilWatch. CloudCDR is installed on customer side which collects Avaya CDR data and sends the data to the cloud platform of VigilWatch.  Useful reports are provided by Insight and they are useful for daily management. We have some screen dumps to share with you.

bcmsSVR 2.0.8 Released

Posted: July 17, 2019 in BCMS, News

bcmsSVR 2.0.8 just released, this version has the following updates.

1. Add escape character for special character of MySQL, MSSQL or Oracle.
2. Fixed BcmsListSummaryVdn without dictionary mapping.
3. Using libssh version 0.7.7 for SSH connection between bcmsSVR and Avaya CM.
4. Supports JSON payload for the REST interface.

Wallboard.info Integration

Posted: May 24, 2019 in BCMS, News

Wallboard.info has been working with developing Digital Signage solutions for 10 years. They have developed customer and employee management systems for Call Centers, which led them to the conclusion that actual, real-time information has an exceedingly positive effect on the employees’ performance.

UPINGET and Wallboard.info have joint effort to integrate the bcmsSVR and clintSVR with the wallboard system. Some call center real time and historical reports are created from the XML interfaces of bcmsSVR and clintSVR very quickly, you can find the screen dumps of these reports as follow:

The Wallboard team also created a video. If you are interested, please contact info@wallboard.info.

AvayaECHI 1.1.14 Released

Posted: April 6, 2019 in CMS, News

AvayaECHI 1.1.14 just released, this version has the following updates:

1. Supports local conversion, new parameter called echi_localconversion and echi_localconvertercmd are added.
2. Add escape character for JSON string when using HTTP Event Collector.
3. Add escape character for special character of MySQL, MSSQL or Oracle.
4. Windows complied with latest version of libssh2 1.8.2.

clintSVR 1.3.10 Released

Posted: March 31, 2019 in CMS, News

clintSVR 1.3.10 just released, this version has the following updates.

1. Support “cs_rtdb_charset” parameter to force the ODBC connection to specific charset.
2. Fixed a bug in HisSplitSkillSummaryInterval report.
3. Using libssh version 0.7.7 for SSH connection between clintSVR and Avaya CMS.
4. Make sure the buffer size is big enough when retry calling the DLL function for customized report.
5. Add escape character for special character for MySQL or MSSSQL or Oracle.