clintSVR 1.3.9 Released

Posted: December 4, 2018 in CMS, News

clintSVR 1.3.9 just released, this version has the following updates.

1. Supports sending data to Splunk using HTTP Event Collector method.
2. Two parameters to load the certificate and key files, the two parameters are “cs_sslcertfilename” and “cs_sslkeyfilename”.
3. To further improve IT security, a parameter called “cs_enabletoken” is added to enable token in the REST and WebSocket interfaces.

AvayaECHI 1.1.13 Released

Posted: December 3, 2018 in CMS, News

AvayaECHI 1.1.13 just released, this version has the following updates:

1. Supports sending data to Splunk using HTTP Event Collector method.

ctiSVR 1.2.11 Released

Posted: December 3, 2018 in News, TSAPI

ctiSVR 1.2.11 just released, this version has the following updates:

1. Supports secure WebSocket and secure RESTful interfaces.
2. Two parameters to load the certificate and key files, they are “ivr_sslcertfilename” and “ivr_sslkeyfilename”.
3. To further improve IT security, a parameter called “ivr_enabletoken” is added to enable token in the REST and WebSocket interfaces.

CallAnalytics 2.0.7 Released

Posted: November 13, 2018 in News, TSAPI

CallAnalytics 2.0.7 just released, this version has the following update.

1. Supports sending data to Splunk using HTTP Event Collector protocol.
2. Add listacdsplit REST interface.
3. Add callinfo REST interface by hex UUI parameter.
4. Supports sending of qacdsplit data to Splunk and database.
5. Add qtrunkgroup REST interface.
6. Supports sending of qtrunkgroup data to Splunk and database.

Introduction

TSAPI UUI data can be passing to Asterisk by using of Avaya Adjunct Routing, this enables us to use Asterisk as IVR for call center environment. For example, many IVR applications such as Language Selection, Survey and PIN Verification can be implemented by the Asterisk. Our solution included using tools such is RouteMgr, callAnalytics, ctiSVR and uuiSVR, the architecture diagram is shown below.

The RouteMgr is for routing of incoming calls and creation of UUI data for Avaya and Asterisk integration. RouteMgr required advanced TSAPI license, it creates UUI data when the call has no attached UUI data and routes the call to destination based the routing configuration. Asterisk will see the UUI data in the SIP header, it can retrieve the call information which is in JSON format by sending REST command to callAnalytics. When Asterisk wants to transfer the call to Agent, it can update the user data with the same UUI by sending REST command to ctiSVR. Once call is transferred to Agent, the Agent softphone which has connection to AES will receive the call event with the UUI, the user data can be obtained by sending REST command to ctiSVR.

DMCCLogger 1.0.4 Released

Posted: September 22, 2018 in DMCC, News

DMCCLogger 1.0.4 just released. The updates are

1. Supports SIP extension outgoing calls.
2. Supports application users.
3. Supports HTTP header with username and password for the REST interface.
4. Supports username and password for the WebSocket interface.

Also, the installation guide is updated to include support of CentOS 7.x and MySQL 8.x.

clintSVR 1.3.8 Released

Posted: August 28, 2018 in CMS, News

clintSVR 1.3.8 just released. The updates are:

1. Supports receiving of RT-socket split skill data and provides REST, WebSocket and database interfaces to access the real time data.
2. Supports white-list of IP address for tcpgate telnet port. The localhost IP address is white-listed by default.