bcmsSVR 2.0.6 Released

Posted: December 17, 2018 in BCMS, News

bcmsSVR 2.0.6 just released, this version has the following update.

1. The bcmsListSplit, bcmsListVdn, bcmsListAgent, bcmsListTrunk data is not updated when the record is existed.
2. The last 2 day of bcmsListSplitDay and bcmsListVdnDay data are updated only to prevent all data loss when system interchanged.
3. Supports sending data to Splunk using HTTP Event Collector method.
4. Two parameters to load the certificate and key files, the two parameters are “bcms_sslcertfilename” and “bcms_sslkeyfilename”.
5. Add listhunt report.

AvayaCDR 1.5.20 Released

Posted: December 4, 2018 in Avaya CDR, News

AvayaCDR 1.5.20 just release, this version has the following updates. 

1. Supports sending data to Splunk using HTTP Event Collector method.
2. Supports database PostgreSQL as configuration and CDR database.
3. Supports customized username and password of configuration database for Linux version.

clintSVR 1.3.9 Released

Posted: December 4, 2018 in CMS, News

clintSVR 1.3.9 just released, this version has the following updates.

1. Supports sending data to Splunk using HTTP Event Collector method.
2. Two parameters to load the certificate and key files, the two parameters are “cs_sslcertfilename” and “cs_sslkeyfilename”.
3. To further improve IT security, a parameter called “cs_enabletoken” is added to enable token in the REST and WebSocket interfaces.

AvayaECHI 1.1.13 Released

Posted: December 3, 2018 in CMS, News

AvayaECHI 1.1.13 just released, this version has the following updates:

1. Supports sending data to Splunk using HTTP Event Collector method.

ctiSVR 1.2.11 Released

Posted: December 3, 2018 in News, TSAPI

ctiSVR 1.2.11 just released, this version has the following updates:

1. Supports secure WebSocket and secure RESTful interfaces.
2. Two parameters to load the certificate and key files, they are “ivr_sslcertfilename” and “ivr_sslkeyfilename”.
3. To further improve IT security, a parameter called “ivr_enabletoken” is added to enable token in the REST and WebSocket interfaces.

CallAnalytics 2.0.7 Released

Posted: November 13, 2018 in News, TSAPI

CallAnalytics 2.0.7 just released, this version has the following update.

1. Supports sending data to Splunk using HTTP Event Collector protocol.
2. Add listacdsplit REST interface.
3. Add callinfo REST interface by hex UUI parameter.
4. Supports sending of qacdsplit data to Splunk and database.
5. Add qtrunkgroup REST interface.
6. Supports sending of qtrunkgroup data to Splunk and database.

Introduction

TSAPI UUI data can be passing to Asterisk by using of Avaya Adjunct Routing, this enables us to use Asterisk as IVR for call center environment. For example, many IVR applications such as Language Selection, Survey and PIN Verification can be implemented by the Asterisk. Our solution included using tools such is RouteMgr, callAnalytics, ctiSVR and uuiSVR, the architecture diagram is shown below.

The RouteMgr is for routing of incoming calls and creation of UUI data for Avaya and Asterisk integration. RouteMgr required advanced TSAPI license, it creates UUI data when the call has no attached UUI data and routes the call to destination based the routing configuration. Asterisk will see the UUI data in the SIP header, it can retrieve the call information which is in JSON format by sending REST command to callAnalytics. When Asterisk wants to transfer the call to Agent, it can update the user data with the same UUI by sending REST command to ctiSVR. Once call is transferred to Agent, the Agent softphone which has connection to AES will receive the call event with the UUI, the user data can be obtained by sending REST command to ctiSVR.