Simple WFH Solution

Posted: March 15, 2022 in TSAPI

If you are using old Avaya CM that you can’t use IP softphones for your home agents, you can try AutoBridge. AutoBridge is a CTI module that monitors a pool of agent physical phones and conferences agent’s mobile when the any of the phones is engaging a call. Under this situation, an agent simply required a notebook / home computer, a VPN account and a mobile phone can work as a home agent. All recordings of the phones in the call center still recording by your existing solution, no big investiment to enable the WFH solution.

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