clintSVR 2.2.0 just released, this version has the following updates.
1. Add splitskillsla pull mode report. It supports multiple skills.
2. Add a parameter “cs_splitskillsla_freezingpoint” for splitskillsla report. The execution of the report will be skipped when the freezing point is reached. The report will be executed again after next report interval.
3. Add percentcallsabandonedday field in the splitskilsla report.
4. Fixed agent acdcalls number in the upqueueagentstatus and splitskillsla reports.
5. Keep refreshing the historical reports, not controlled by the last interval time value.
6. Support multiple instances of clintSVR on the same machine.
7. Fixed the totalPercentWithinServiceLevelDay value as -1(undefined) when the service level is zero but with abandoned calls.
UPINGET 