UPINGET

clintSVR 2.2.4 just released, this version has the following updates.

1. Supports new custom report uphisallspsksummary.
2. Supports new custom report upagentgroup report.
3. Supports splitskilsla database logging.
4. Register license to license.upignet.com.
5. Add cs_rtdb_schema parameter for postgresql database.
6. Add additional fields auxtime, holdtime and availtime to report uprtallagentstatus report.
7. Add outcalls to the agent details of upqueueagentstatus report.
8. Add new report AgentSLA report and database logging.
9. Add field assignment to the agent details of the splitskillsla report.

clintSVR 2.2.3 just released, this version has the following updates.

1. Supports new custom report uprtallvdnreport.
2. Supports uprtallvdnreport REST, Splunk and Database logging.
3. Supports uprtallspskreport Splunk logging.
4. Supports uprtallvdnreport and uprtallspskreport metrics REST API which is for Grafana integration.
5. Custom report license key is required for UPINGET custom reports.
6. Apply locking for database writing and checking to prevent database disconnection when the two are executed in parallel.
7. Supports uphisallvdnreport REST and Database logging.
8. Supports vdnsla REST and Database logging.

clintSVR 2.2.2 just released, this version has the following updates.

1. Add extra AUX string to the API upqueueagentstatus and splitskillsla.
2. Fine tune the scheduler class to stop the service more effectively.
3. Fine tune the objection deletion sequence to stop the service more effectively.
4. Add field agentname to the custom report uphisallspagsummary. Search the result by agents or skills.
5. Supports postgresql database.
6. Supports oracle database for the historical and UPINGET reports.

clintSVR 2.2.1 just released, this version has the following updates.

1. Supports integration with bcmsSVR to provide number of ACD calls (whole day) of each agent for the API splitskillsla.
2. Change the clint “Exit” command to “logout” for faster logout of clint command.
3. Change the historical report time range from 00:00-23:30 to 00:00-23:59.
4. Add telnet “setup”, “setup database”, “setup api” and “setup aplunk” commands for clintSVR configuration.
5. Add custom historical report “uphisallsplitskillagentsummary” which provides a whole day agent summary data of all split skills. The number of ACD calls (whole day) of each agent for the API splitskillsla is supported.
6. Add custom real-time report “uprtallspskreport” which provides all real-time split skill report of a ACD. This version only provides the data via REST interface.
7. Add custom real-time report “uprtallagentstatus” which provides all real-time agent status of a ACD. This version only provides the data via REST interface.
8. Add a parameter “cs_hisreport_refreshstartpoint” for custom historical report “uphisallsplitskillagentsummary”. Before that start point, the cache result timestamp is updated to keep the cache alive.
9. Replace the parameter “cs_splitskillsla_freezingpoint” with “cs_hisreport_refreshstoppoint”. During the stop point, the cache result timestamp is updated to keep the cache alive.

AvayaECHI 1.2.2 just released, this version has the following updates:

1. Supports multiple instances on the same host machine.
2. Add “setup”, “setup database” and “setup splunk” commands for program configuration.
3. Add -telnetport as installation parameter to override the telnet port for Windows.
4. Add -telnetport as program argument to override the telnet port for Linux.

clintSVR 2.2.0 just released, this version has the following updates.

1. Add splitskillsla pull mode report. It supports multiple skills.
2. Add a parameter “cs_splitskillsla_freezingpoint” for splitskillsla report. The execution of the report will be skipped when the freezing point is reached. The report will be executed again after next report interval.
3. Add percentcallsabandonedday field in the splitskilsla report.
4. Fixed agent acdcalls number in the upqueueagentstatus and splitskillsla reports.
5. Keep refreshing the historical reports, not controlled by the last interval time value.
6. Support multiple instances of clintSVR on the same machine.
7. Fixed the totalPercentWithinServiceLevelDay value as -1(undefined) when the service level is zero but with abandoned calls.

clintSVR 2.1.1 just released, this version has the following updates.

1. Add hissplitskillservicelevelinterval report.
2. Add upqueueagentstatus report.
3. Add splitskilllsla consolidated report from cache data of upqueueagentstatus and hissplitskillservicelevelinterval reports.
4. Add parameter cs_sslmethod, cs_sslmethodminversion and cs_sslmethodmaxversion to control the ssl version.
5. Add parameter cs_hisreport_interval to define the historical report interval. The default value is 30.

AvayaECHI 1.2.1 just released, this version has the following updates:

1. When echi_converter parameter is changed, reload the supported ECHI header.
2. Fixed license key reload issue when the company name is the same as before.
3. Fixed Splunk HEC event timestamp when the parameter echi_splunk_hectimestamp changed to local (non-UTC) segment time.
4. Fixed unix timestamp fields in the database when converting the UTC segment time.
5. When ECH ASCII file with no header is provided, the DISPOSITION field name is changed to CALL_DISP. This is applied to the APS converted ASCII file.
6. When ECH ASCII file with no header is provided, the FIRSTIVECTOR field name is changed to FIRSTVECTOR. This is applied to the APS converted ASCII file.