clintSVR 1.3.8 just released. The updates are:
1. Supports receiving of RT-socket split skill data and provides REST, WebSocket and database interfaces to access the real time data.
2. Supports white-list of IP address for tcpgate telnet port. The localhost IP address is white-listed by default.
We offer a 30-days free trial, please send us your company name and MAC address of the server that installed our tool for the application of the trial license. Our email address is service@upinget.com. You can install the tools by yourself or using our VMWare OVA images for the trial, please let us know and we will send you the download URL. If you use docker container, you can get the docker images from docker hub.
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AvayaECHI 1.1.12 just released. The updates are:
1. Recompile Linux distribution to fix segmentation fault that caused by strtok function.
2. Add a converter type called “apsr18” to differentiate the R18 report from converter type “aps”.
Introduction
CMSLight is a visual notification software for Avaya CMS. The software is integrated with a USB lighting device and showing critical situation by turning on the lighting device and change the color to RED when the number of waiting calls and the oldest waiting time exceed threshold values. The software is designed for the Avaya CMS, it requires clintSVR which gets the real time data directly from Avaya CMS. The CMSLight provides the following features:
Supported USB lighting device
Supported platform
CMSLight Software Windows Installation
ctiSVR 1.2.10 just released, this version has the following updates:
1. Change TSAPI event notification method from acsSetESR to acsEventNotify.
2. calltoui.exe supports Microsoft Dynamic CRM generic listener adapter.
3. calltoui.exe supports parameterized URL for inbound call solution.
4. Recompile Linux distribution to fix potential segmentation fault caused by strtok function.
bcmsSVR 2.0.4 just released, this version has the following update.
1. Add bcmslistsplitday, bcmslistvdnday and listtrunk reports.
Thanks Plenom offers us free samples of Kuando Busylight UC, we have enhanced the AgentLight to support Kuando Busylight UC. The new version of AgentLight 1.2.0 is just released, it has the following enhancement.
1. Supports Kuando Busylight UC.
2. A new parameter called _vendor is added in agentlight.ini to specify the busylight vendor. Please input “kuando” for Kuando Busylight UC.
3. Enter the following command using Administrator right to register the Kuando Busylight DLL if you are using Kuando Busylight UC.
cd c:\program files\AgentLight
%windir%\Microsoft.NET\Framework\v4.0.30319\regasm.exe busylightsdk.dll /tlb:busylightsdk.tlb /codebase
AvayaCDR 1.5.18 just release, the updates are
1. Supports IP Office added fields 31 to 34. These fields are used to uniquely identify a call made in an IP Office Server Edition solution.
Customers who subscribed the annual email support service are entitled to software upgrade. Please contact support for the download URL.
CallAnalytics 2.0.6 just released. This release has the following updates
1. Fixed a minor bug without releasing device in the Splunk and databaes logging.
2. Added a REST interface to query call answer extensions.
3. Fixed a bug to prevent multi-threading dead locking.
CallAnalytics 2.0.5 just released. This release has the following updates
1. Add a new parameter called ca_splunklogdir. When it is defined, all Splunk logs are saved in the directory and the log is kept daily basis.
2. Supports logging of clipboard copy data from ClipBoardAgent.
3. Handle CSTA_DIVERTED event for VDN and extension.
4. The REST interface supports QueryACDSplit and new report called qacdsplit can be added to log the data in Splunk.
5. Support multiple objects in the report.
6. Extension call abandon event is logged.
7. Call established caused by playing of vector announcement will be checked.
8. Call connection cleared caused by playing of vector announcement will be checked.
9. Added alert time, answer time, alert duration and answer duration in the database and Splunk interfaces.
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