Archive for the ‘News’ Category

ctiSVR 1.2.7 Released

Posted: November 4, 2016 in News, TSAPI
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4 Nov 2016, ctiSVR 1.2.7 just released. The changes are

1. The uuiSVR supports maximum record size from 1024 to 65536.
2. Supports new APIs AddExtension, DelExtension, MakePhantomCall, PinVer.
3. Supports RedHat/CentOs Linux 32bit versions.

centosredhat

We also create a OVA file which you can deploy it to VirtualBox or VMware Workstation or Player for testing.  After deploying the OVA file, please modify the following for your own environment

  • IP address of the VM
  • Edit /usr/lib/tslibrc, change 127.0.0.1 to the IP address of your Avaya AES
  • Telnet to ivrSVR console port 14012, update the parameter called ivr_tlink_01 and ivr_tlink_02
  • Once the changes are completed, reboot the VM

The username and password of the OVA VM is

  • OS : root/P@ssw0rd
  • MySQL: root/P@ssw0rd
  • ivrSVR console: tcpgate/tcpgate01
  • uuiSVR console: tcpgate/tcpgate01

bcmsSVR 1.1.13 Released

Posted: September 25, 2016 in BCMS, News
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25 Sep 2016, bcmsSVR 1.1.13 just released. The changes are
1. The tables for “list measurements hunt-group last-hour” and “list measurements hunt-group yesterday-peak” are modified, data is appended to the database. Please drop the tables if you are using the two reports.
2. The displayAgent function returns more items.
3. New functions AddAgentSkill, DeleteAgentSkill, UpdateAgentSkill and ChangeAgentBasic are added.

clintSVR 1.3.1 Released

Posted: September 20, 2016 in CMS, News
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20 September 2016, clintSVR 1.3.1 just released. This version

1. Remove double quotes around column names for Oracle database.
2. Change the column name “level” to “skilllevel” for tables tCustomRTA and tCustomRTAEvent. Please drop the tables and create them again if you use the two tables.
3. Supports WebSocket interface and the report data in JSON format.
4. Supports Linux CMS.

ctiSVR 1.2.6 Release

Posted: September 14, 2016 in News, TSAPI
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13 September 2016, ctiSVR 1.2.6 just released. This version 

1. Integration with CallAban for agent state logging, parameters ivr_callloghost, ivr_calllogport and ivr_calllogerrfile are introduced.
2. The ctiClient.ocx supports MyExtension() method.
3. Supports json payload by the REST interface.
4. Fixed one step conference and one step transfer call fail bug.
5. Add ListExtension() function to list out all extensions that monitored by ctiSVR.
6. Supports CallQueued and CallNetworkReached events.
7. Fixed ivrSVR and ctiClient.ocx to support userdata in XML format.

CTI Tools Updated

Posted: August 2, 2016 in News, TSAPI
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Some CTI tools such as CtiSVR, AstLogger and ScreenPop use uuiSVR for data passing during call control. The data read write procedures are changed to support user data in XML format and some tools are updated for this reason. Please find the details below

CtiSVR Version 1.2.3
1. The user data is encoded in base64 format before storing in uuiSVR. Also the data is decoded before sending to related applications.
2. calltoui is modified to support call with user data.

AstLogger 1.4.9
1. Supports agent triggered trunk recording.
2. Fixed a bug in the WebSocket interface, the closing of websocket will crash the application.
3. The user data is encoded in base64 format before storing in uuiSVR. Also the data is decoded before sending to related applications.

ScreenPop Version 1.4.5
1. The user data is encoded in base64 format before storing in uuiSVR. Also the data is decoded before sending to related applications.

CloudCDR Supports Cisco CDR

Posted: July 24, 2016 in News
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ciscoCloudCDR supports Cisco now. I just completed the implementation of CloudCDR to support Cisco CDR. If you are interested to have a trial, please download the latest Windows version here. Cisco CDR data is a comma separated string, it is quite easy to parse it and send the data to database and Splunk. You are not required to type “add paramcdr” command one by one because I have prepared the command “import paramcdr cisco” for you. To configure the tool works with Cisco, please set the following parameters in the tcpgate program console:

If you don’t have cdr_systemtype and cdr_systemothers parameter, please do the following
> add parameter cdr_systemtype others
> add parameter cdr_systemothers cisco
> import paramcdr cisco
> reload
If you have the cdr_systemtype and cdr_systemothers parameter, please do the following
> update parameter cdr_systemtype others
> update parameter cdr_systemothers cisco
> import paramcdr cisco
> reload
Reference to the Cisco CDR architecture, you need to configure Cisco CDR Repository Manager to send the CDR files to CloudCDR via ftp/sftp. Then CloudCDR imports the CDR files from the local ftp/sftp directory. To configure the importing of CDR files from local directory, enter the following command from the tcpgate console.
> add importdir c:\\ciscocdr\\ c:\\ciscocdr\\archive\\ 
> add retentiondir c:\\ciscocdr\\archive\\ 90 90-days-retention
The package file contains a MySQL script which is used to create the tCiscoCDR table. Please contact me to get a trial license key.

AvayaECHI 1.1.8 Released

Posted: July 23, 2016 in News
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22 Jul 2016, AvayaECHI 1.1.8 just released. This version

1. Fixed a bug in the uploadsftp module that uploaded files are corrupted.

ScreenPop 1.4.4 Released

Posted: July 21, 2016 in News, TSAPI
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21 July 2016, screenPop 1.4.4 just released. This version

1. Fixed a bug in the WebSocket interface, the closing of websocket will crash the application.
2. Supports DropParty() function.

bcmsSVR 1.1.12 Released

Posted: July 19, 2016 in BCMS, News
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19 Jul 2016, bcmsSVR 1.1.12 just released. It supports the following new reports

1. list measurements hunt-group last-hour
2. list measurements hunt-group yesterday-peak
3. list measurements hunt-group today-peak

ctiSVR 1.2.2 Released

Posted: July 19, 2016 in News, TSAPI
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19 Jul 2016, ctiSVR (also known as ivrSVR) 1.2.2 just released. This version

1. More trace messages are added.
2. Fixed a bug in the WebSocket module, the tool crashed when an open socket is closed.
3. Supports callto protocol, the tool callto.exe and calltoui.exe are modified for this tool. Click-to-call feature for CRM products such as Salesforce, SugarCRM are supported.

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