28 Jan 2016, ivrSVR 1.1.7 just released. This version supports additional call control functions such as clearCall, snapshot and queryACDSplit. This version also supports get, set and update of user data by hex-encoded UUI. I recently found that the TSAPI UUI field can be passed between Avaya and Asterisk and it is in the form of hex-encoded UUI. In Asterisk IVR call flow, user data can be retrieved by calling ivrSVR REST interface with the hex-encoded UUI as parameter. When Asterisk IVR transfers the call back to agent who sits on the Avaya side, the IVR can update the user data by the ivrSVR REST interface. By using this way, we can pass user data between Avaya and Asterisk very easily.
Archive for the ‘News’ Category
23 Dec 2015, AstCTI 1.1.0 just released. This version only supports start or stop monitoring agent extensions and delivers the channel events by ActiveX and WebSocket interfaces. I plan to implement a my queue using ARI so all incoming calls will go into my queue, then all calls can be controlled by my supported interfaces such as ActiveX, REST and WebSocket. I guess it will take a very long time to implement.
18 Dec 2015, bcmsSVR 1.1.9 just released. This version supports CentOS 6.x and Ubuntu 14.04. For details, please refer to the support page.
11 Nov 2015, AstLogger 1.4.7 just released. A new module called AstLogger Archive Daemon is introduced, it supports the following features:
- Archiving of recording files for AstLogger.
- Deletion of recording files when harddisk utilization reached a predefined level
- Deletion of recording files when files are created before a retention period
The AstLoggerWeb is modified to search archive path when the recording file is delete from the working path. This version also fixed a bug on the websocket mask bit and mask key handling.
9 Oct 2015, ivrSVR 1.1.5 just released. This version fixed a bug that the program only monitors the first extension after TSAPI reconnect or service restart.
5 Oct 2015, AvayaECHI 1.1.4 just released. This version supports upload of ECHI file to multiple sftp sites for backup or further processing by other applications. Also, this version fixed a bug on database logging when ASAI_UUI which contains single quotation character.
I have developed an application called AstLogger Desktop which is run on the PCs of call center agents. This application is for logging of business data that associated with call records of AstLogger. When you search call records using AstLoggerWeb, the data which is logged can be displayed together with the call information. By the way, this application is FREE. Also, the source code is here.
ScreenPop 1.4.2 and AstLogger 1.4.6 are also released for this application.
18 Sep 2015, ScreenPop 1.4.1 just released. This version supports link reconnect between ScreenPop.ocx and ScreenPop.exe, ScreenPop.ocx is integrated with calltoui.exe to show CLI and DNIS information. Moreover, temp license key can be arranged by the license server.
6 Jul 2015, bcmsSVR 1.1.7 just released. This version supports bcms list summary for objects such as split, vdn, agent and trunk.
5 Jun 2015, AstLogger 1.4.5 just release. This version supports REST and WebSocket interfaces. Moreover, it supports playback and control playback of voice records using Avaya phones when Asterisk 12 or above is used.
Next version of AstLogger will support CentOS and archiving of voice files to a backup location such as NAS.
UPINGET 