19 Jul 2016, bcmsSVR 1.1.12 just released. It supports the following new reports
1. list measurements hunt-group last-hour
2. list measurements hunt-group yesterday-peak
3. list measurements hunt-group today-peak
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19 Jul 2016, ctiSVR (also known as ivrSVR) 1.2.2 just released. This version
1. More trace messages are added.
2. Fixed a bug in the WebSocket module, the tool crashed when an open socket is closed.
3. Supports callto protocol, the tool callto.exe and calltoui.exe are modified for this tool. Click-to-call feature for CRM products such as Salesforce, SugarCRM are supported.
23 Jun 2016, AstLogger 1.4.8 just released. This version
1. Supports call log centralization by integration with CallAban.
2. The logic for application data logging is modified. Only the modified data item will be saved to database.
3. Fixed a bug that AstLogger will not startup successfully before AES startup.
4. Fixed a bug that AstLogger will not startup successfully before Asterisk startup.
5. Supports pauserecording and unpauserecording function by the REST interface.
23 Jun 2016, AvayaCDR 1.5.13 just released. This version
1. Supports archiving to a single file on monthly basis.
2. Concatenates to the same archived file when working filename is same as archived one.
3. Sends alert emails when CDR records are received during non-office hour. Parameters cdr_nonofficehouralert, cdr_officehourstart and cdr_officehourend are defined for this purpose.
17 June 2016, ivrSVR 1.2.1 just released. This version
1. Supports monitor “all” device by the ActiveX and WebSocket interfaces.
2. Supports DropParty() API.
21 May 2016, ivrSVR 1.2.0 just released. This version
1. Supports SelectiveListeningHold() and SelectiveListeningRetrieve() API
2. Supports permanent connection between ivrSVR and uuiSVR to make the add, update and delete of user data more efficient.
3. Fixed a bug that ivrSVR will not startup successfully before AES startup.
1 May 2016, ivrSVR 1.1.9 just released. This version included the following updates:
1. The Answer() API supports answer call by callid.
2. The Retrieve() API supports retrieve call by callid.
3. The ClearCall() API supports clear call by callid.
4. New API SingleStepConference() is supported.
5. New admin command “bulkadd extension” and “bulkdelete extension” are supported via tcpgate console.
6. The MakeCall() API returns additonal UCID field to application.
7. The Consultation() API returns additional UCID field to application.
For details, please refer to the support page.
5 Apr 2016, clintSVR 1.3.0 just released. This version supports historical reports such as Historical Trunk Group Busy Hour, Historical Split Skill Summary Interval and Historical VDN Interval. Three interfaces are supported for these historical reports, they are DLL, ActiveX and REST. For details, please refer to the support page.
1 Apr 2016, bcmsSVR 1.1.11 just released. This version fixed a bug in the “list bcms vdn” report.
25 Mar 2016, ivrSVR 1.1.8 just released. This version supports more CTI functions
- QueryDeviceInfo
- DeflectCall
- PickupCall
- QueryAgentLogin
- QueryAgentState
- QueryCallClassifier
- QueryDeviceName
- QueryDoNotDisturb
- QueryForwarding
- QueryMsgWaitingInd
- QueryStationStatus
- QueryTimeOfDay
- QueryTrunkGroup
- QueryUCID
- SetDoNotDisturb
- SetForwarding
- SetMsgWaitingInd
UPINGET 