9 Oct 2015, ivrSVR 1.1.5 just released. This version fixed a bug that the program only monitors the first extension after TSAPI reconnect or service restart.
5 Oct 2015, AvayaECHI 1.1.4 just released. This version supports upload of ECHI file to multiple sftp sites for backup or further processing by other applications. Also, this version fixed a bug on database logging when ASAI_UUI which contains single quotation character.
I have developed an application called AstLogger Desktop which is run on the PCs of call center agents. This application is for logging of business data that associated with call records of AstLogger. When you search call records using AstLoggerWeb, the data which is logged can be displayed together with the call information. By the way, this application is FREE. Also, the source code is here.
ScreenPop 1.4.2 and AstLogger 1.4.6 are also released for this application.
18 Sep 2015, ScreenPop 1.4.1 just released. This version supports link reconnect between ScreenPop.ocx and ScreenPop.exe, ScreenPop.ocx is integrated with calltoui.exe to show CLI and DNIS information. Moreover, temp license key can be arranged by the license server.
6 Jul 2015, bcmsSVR 1.1.7 just released. This version supports bcms list summary for objects such as split, vdn, agent and trunk.
5 Jun 2015, AstLogger 1.4.5 just release. This version supports REST and WebSocket interfaces. Moreover, it supports playback and control playback of voice records using Avaya phones when Asterisk 12 or above is used.
Next version of AstLogger will support CentOS and archiving of voice files to a backup location such as NAS.
1 Jun 2015, clintSVR 1.2.9 just released. This version supports custom report by customized DLL implementation. Moreover, it supports range input for some reports such as SplitSkillReports, VDNReport, SplitSkillAuxReport, etc. A bug found in ondemand report is fixed which the initial access timestamp is incorrectly assigned to the report object.
The AstLogger 1.4.4 just released. This version supports add/delete of stations/acds/phantoms by scanning of database change. Two parameters called “al_scandbconfig” and “al_scandbconfiginterval” are added for this purpose. To enable this feature, set parametr “al_scandbconfig” to value “yes”. The scanning interval is specified in seconds. Also, this version improved logging mechanism by considering of change of callid during the logging process.
bcmsSVR 1.1.6 just released. This version supports retrieval of VDN variables and alarm messages by REST and API interfaces. Also, the VDN variables can be updated to database and Splunk directly. You can use the data for application such as system monitoring.
Moreover, this version supports change of VDN variables by the REST and API interfaces. When the VDN variables are used in ACD vector programming, you can easily change the call flow when the VDN variables can be changed by the external programs.
ivrSVR 1.1.4 just released. This versions support OCX interface so you can use the provided OCX to developed VB and VC applications. The OCX hides all the details of low level programming, you only need to set the OCX properties such as Host and Port, then invoke the Connect() function to connect to the server. Once the server is connected, you can call CTI functions such as MakeCall, Hangup, Hold, etc. Apart from the new feature, this version also fixed a minor bug which the response JSON message is not correct for the JSON command userdata.
UPINGET 