Using Grafana and CallAnalytics for Call Center Dashboards

Posted: May 19, 2022 in System Monitoring, TSAPI

CallAnalytics can integrate with Grafana now! We can produce useful dashobards for Avaya call center by the integration. Traditionally, you cannot see which customer is waiting in queue, which one is abandoned and which one is disconnected right after an agent is connected using standard Avaya reports. Now you can see them in the Grafana. Here is the screen. You can contact service@upinget.com for more information.

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