CallAnalytics 2.1.2 Released

Posted: June 12, 2022 in News, TSAPI

CallAnalytics 2.1.2 just released, this version has the following updates.

1. Keep the call state for the hold call and active call during call transfer before log the details to database and Splunk.
2. Update the hold duration for hold call of the transfer call.
3. Update the releasing device for the active call of the transfer call.
4. Supports 64bit Windows and CentOS/RedHat versions
5. The qacdsplit, qtrunkgroup, callaban, callqueue, callanswer and shortduration APIs supports multiple object that delimiter by “;”.
6. The splitskillstatus API with additional fields such as agentsacdin, agentsacw, agentsaux, AUX0-AUX9 total.
7. The listagent API with additional fields AUX0-AUX9 total.
8. The vdnreport API supports mulltiple object that delimiter by “;”.
9. The vdnreport is.interval field is wrongly use the moving average interval and it is fixed.
10. Creation of callaban json file for integration with other systems.
11. Transfer call from VDN call, the first transferring call will be counted as ended. The second call will not be counted in the VDN.
12. Supports ca_privatedataversion, ca_ueventworkersize and ca_ueventbuffersize parameters.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s