I am developing an OCX control for ScreenPop/CTI application development. The OCX control can be embedded into your application so you can control call very easily. Moreover, OCX events are fired when your phone has state changed. In additional, multiple OCX controls are supported in the same machine so multiple applications can control the phone and received notification events at the same time. Contact me if you are interested.
Archive for the ‘News’ Category
5 Jan 2013, AstLogger 1.3.8 just released. This release has some enhancements:
- Supports “ondemand” recording mode. New parameters “al_ondemandonfc”, “al_ondemandonfile”, “al_ondemandofffc”, “al_ondemandofffile”, “al_ondemandbuffersize” and “al_ondemandworkersize” are defined for this purpose.
- Supports backup record vdn prefix for asterisk logger resilience. A parameter “al_emergencysplit” is defined for this purpose. When the emergency split is enabled, Astlogger will use the backup record vdn prefix for call recording.
- FAGI buffer size and worker size parameters are now configurable, the parameters “al_fagibuffersize” and “al_fagiworkersize” are defined for this purpose.
- The parameters “al_extension”, “al_acd”, “al_phantomdevice”, “al_recordvdnprefix”, “al_vdngreetingprefix”, “al_splitgreetingprefix” are depreciated.
For details, please refer to the support page.
3 Jan 2014, ScreenPop 1.3.5 just released. This release supports the following:
- Supports license management via a license server. A parameter sp_licsvr is defined for this purpose.
- Supports One-X Communicator softphone. The ScreenPop server will answers ACD call automatically when parameter sp_acdautoanswer is defined.
- Supports alternate call control via the Trnasfer and Conference call dialog of caltoui program.
For details, please refer the support page.
16 Dec 2013, ScreenPop 1.3.4 just released. This release supports passing AGENTID to web application. Moreover, web application can perform call controls using CGI interface. For details, please refer the support page.
Release 1.1.3 just released, this release supports the following real time reports:
- Queue Agent Status
- Queue Top Agent Status
- Queue Agent Summary
For details, please reference the support web page.
Release 1.1.2 just released, this release supports the following real time reports:
- Split Skill Call Profile
- VDN Call Profile
- Split Skill Aux Report
- Split Skill Top Agent
- Split Skill Top Agent Status
For details, please reference the support web page.
Release 1.3.3 just released, this release supports ACD and DTMF functions. Moreover, a pass through prefix can be defined so ScreenPop will pass the number directly to PBX without any manipulation. The new UI of calltoui is updated as follow:
I use Microsoft Access MDB file to store program configurations for my tools. Recently some users told me some of my tools start up abnormal because configuration data could not read from the MDB file. I installed a testing Windows 2003 R2 server and applied the latest patches, found that the problem can be easily simulated. I recreated such MDB file from a workable one and the problem was gone immediately, it seemed something wrong that I could not explain. I recreated the relevant MDB file for my tools and updated the file in SourceForge, please download the file if you also encountered this problem.
AstLogger 1.3.6 just released. This release has a some enhancements and bug fixings:
- KEY and UCID are searching items.
- Customer number is now clickable so you can call the customer directly if your PC supports callto protocol. You can try ScreenPop which is created for this purpose.
- To ensure properly hangup of the Asterisk recording station, the program sends FastAGI hangup command to terminate the call between Asterisk and Avaya.
- For new version of Asterisk, the answer event from OOH323 trunk is slower and a parameter called “al_waitloggeranswer” is introduced. If answer event is obtained within 3 s, set it to 3.
24 September 2013 AvayaCDR 1.3.2 just released, it fixed some bugs in the sftp module. Blacklist country code can be defined using the + sign. For details, please reference the AvayaCDR web page. Thanks Brian Norrgard, you helped me to identify the sftp user authentication problem.
