upDialer 1.1.6 just released, this version has the following updates:
1. The DialerSupervisor is compatible with 1.1.3 or above.
2. Recompile the UPDialer for bug fixings.
3. Add a simple call result statistics report in the DialerSupervisor front-end.
We received a request recently to develop a CTI call control program to clear an agent’s call if the call is not being recorded. Since there are many recording methods, it is hard to determine if the call is being recorded without integration with the voice logger system. The only way that we can check if an agent is being recorded is to assume the recording method is using DMCC SingleStepConference method because a dummy device is used for the recording.
A Compliance Manager is developed in this way, it monitors the agent extensions and checks if a dummy device is in the call. The program will cut the call if a dummy device is not in the agent’s call. More call control scenarios can be developed if you let us know the detailed requirements. If you are interested, please contact us.
ctiSVR 1.4.0 just released, this version has the following updates:
1. Filter SILENT/ACTIVE monitoring call events. For example, DMCC recording.
2. Add parameter tg_telnetbindip to bind the telnet port to a specific IP address. For example, 127.0.0.1
3. Supports multiline commands by the tcpgate console.
4. Add tcpgate command execsql and execsqlfile commands for the configuration database.
5. Sends ASCII data using the AES built-in UUI data field if the length is within the limit.
6. Add parameter ivr_primarytlink to set primary tlink and auto fallback the primary tlink when it is resumed.
7. Supports Service Observe APIs introduced in private data version 17.
8. Add parameter ivr_filterv7failedevent to filter ASAI v7 failed event introduced by ASAI link 7 or above.
clintSVR 2.2.0 just released, this version has the following updates.
1. Add splitskillsla pull mode report. It supports multiple skills.
2. Add a parameter “cs_splitskillsla_freezingpoint” for splitskillsla report. The execution of the report will be skipped when the freezing point is reached. The report will be executed again after next report interval.
3. Add percentcallsabandonedday field in the splitskilsla report.
4. Fixed agent acdcalls number in the upqueueagentstatus and splitskillsla reports.
5. Keep refreshing the historical reports, not controlled by the last interval time value.
6. Support multiple instances of clintSVR on the same machine.
7. Fixed the totalPercentWithinServiceLevelDay value as -1(undefined) when the service level is zero but with abandoned calls.
bcmsSVR 2.2.1 just released, this version has the following updates.
1. The bcmsmonitorsplitstatus has a summary of AUX0-AUX9 counts.
2. The API bcmsmonitorsplitagentstats was modified to include a consolidated agent list.
3. Fixed the bcmsmonitorsplitstatus duration zero when there was no integration with CTI.
4. Updates the bcms agent state to CMS agent state format when integration with CTI.
clintSVR 2.1.1 just released, this version has the following updates.
1. Add hissplitskillservicelevelinterval report.
2. Add upqueueagentstatus report.
3. Add splitskilllsla consolidated report from cache data of upqueueagentstatus and hissplitskillservicelevelinterval reports.
4. Add parameter cs_sslmethod, cs_sslmethodminversion and cs_sslmethodmaxversion to control the ssl version.
5. Add parameter cs_hisreport_interval to define the historical report interval. The default value is 30.
DMCCLogger 1.1.0 just released, this version has the following updates.
1. Add setup command to set up the AES and DMCC link parameters.
2. Support “mrstereo” recording type (Stereo Recording).
AvayaECHI 1.2.1 just released, this version has the following updates:
1. When echi_converter parameter is changed, reload the supported ECHI header.
2. Fixed license key reload issue when the company name is the same as before.
3. Fixed Splunk HEC event timestamp when the parameter echi_splunk_hectimestamp changed to local (non-UTC) segment time.
4. Fixed unix timestamp fields in the database when converting the UTC segment time.
5. When ECH ASCII file with no header is provided, the DISPOSITION field name is changed to CALL_DISP. This is applied to the APS converted ASCII file.
6. When ECH ASCII file with no header is provided, the FIRSTIVECTOR field name is changed to FIRSTVECTOR. This is applied to the APS converted ASCII file.
AvayaCDR 1.5.24 just released, this version has the following updates.
1. Lock the remote DB object before testing and writing.
2. Supports 64-bit AvayaCDR and cloudCDR Windows binary.
3. The console can accept multiline commands.
4. Enable saving of JSON data to a local file of a directory that can be defined by a parameter.
bcmsSVR 2.2.0 just released, this version has the following updates.
1. Supports using SQLite as the configuration database. The deployment for Linux does not require MySQL database.
2. Supports 64-bit Windows binary.
3. Add splitName mapping in the displayagent API.
4. Implements database function for the API bcmsonitorsplitsla.
5. Add parameter bcms_sslmethod to indicate SSL method for RESTS API connection.
6. Add parameters bcms_sslmethodminversion and bcms_sslmethodmaxversion to control the SSL minimum and maximum version.
7. Add parameter tg_telnetbindip to bind the telnet port to a specific IP address. For example, 127.0.0.1
8. Supports multiline commands by the tcpgate console.
UPINGET 