Archive for the ‘News’ Category

ctiSVR 1.2.14 Released

Posted: January 4, 2021 in News, TSAPI
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Happy New Year! ctiSVR 1.2.14 just released, this version has the following updates:

1. Supports bulk version of queryacdsplits(), querydeviceinfos() and queryagentstates() API.
2. Fixed the segmentation fault which is caused by multiphe threads accessing the tsapi event array.
3. Supports DMCC Physical Device Services and Events. New APIs getbuttoninformation(), getlampmode(), buttonpress(), getdisplay(), sethookswitchstatus(), gethookswitchstatus(),
getringerstatus(), getregistrationstate(), validatedevicesecuritycode(), changedevicesecuritycode() and getlinkstatus() are supported.
4. Supports splitskillstatus() API.
5. Supports HookswitchEvent, DisplayUpdatedEvent, RingerStatusEvent and LampModeEvent in XML and JSON formats.
6. The ivrSVR uses the LampModeEvents to enhance the determination of the agent state for the splitskillstatus() API.

Splunk App AvayaCDR

Posted: November 16, 2020 in Avaya CDR, News
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We have created a Splunk App called Avaya CDR, the current version of the app is 1.0.1. You can download the app free from here. After download, use the Splunk Manage App function to upload the file avayacdr[version].tar.gz into Splunk. Then enable the Splunk HTTP Event Collector Global Setting. Also update the parameters of  AvayaCDR with the the following console commands:

  • update parameter cdr_splunkdataformat json
  • update parameter cdr_splunkhecchannel f809f862-85c4-45df-b8e6-d66d26fd6eb0
  • update parameter cdr_splunkhectoken f809f862-85c4-45df-b8e6-d66d26fd6eb0
  • update parameter cdr_splunkhecurl http://127.0.0.1:8088/services/collector
  • update parameter cdr_splunkprotocol hec
  • reload

When you send the CDR to this Splunk App, you can see the following Call and International dashboards. Enjoy!

bcmsSVR 2.1.0 Released

Posted: November 1, 2020 in BCMS, News
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bcmsSVR 2.1.0 just released, this version has the following updates.

1. Add admin API list/add/delete report.
2. Add admin API updatelicense/displaylicense.
3. Add admin API list/add/delete acd.
4. Add admin API list/add/delete/update parameter.
5. Add admin API reload parameter.
6. Add admin API add/delete/test/list email.
7. Add admin API emailconfig to update email email configuration.
8. Add function to add/remove/change agent.
9. The function changebasicbasic added autoanswer parameter.
10. Login function support password together with pin.
11. Send log to Splunk stopped for bcmsList functions after server is restarted is fixed due to incorrect timestamp read from database after program restart.
12. Change the maximum ACD connection pool size from 10 to 15.
13. Addition of ACD connection to connection pool in the reload function without restart of the program.
14. Supports sending the data to Kafka.
15. Supports “list measurement trunk-group hourly” and “list measurement trunk-group summary” reports.

Splunk App CallAnalytics

Posted: October 3, 2020 in BCMS, News
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We have created a Splunk App called Call Analytics, the current version of the app is 1.0.0. You can download the app free from here. After download, use the Splunk Manage App function to upload the file callanalytics[version].tar.gz into Splunk. Then enable the Splunk HTTP Event Collector Global Setting. Also update the parameters of CallAnalytics with the the following console commands:

  • update parameter ca_splunkdataformat json
  • update parameter ca_splunkhecchannel 13de7dd2-f05d-43b6-9a87-7f322b819275
  • update parameter ca_splunkhectoken 13de7dd2-f05d-43b6-9a87-7f322b819275
  • update parameter ca_splunkhecurl http://127.0.0.1:8088/services/collector
  • update parameter ca_splunkprotocol hec
  • reload

Lastly add your splitskillstatus, agentsnapshot and vdnsnapshot, qacdsplits, qtrunkgroup reports into CallAnalytics, you will find the following dashboards in Splunk. Enjoy!

Splunk App Avaya BCMS

Posted: September 30, 2020 in BCMS, News
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We have created a Splunk App called Avaya BCMS, the current version of the app is 1.0.0. You can download the app free from here. After download, use the Splunk Manage App function to upload the file bcms[version].tar.gz into Splunk. Then enable the Splunk HTTP Event Collector Global Setting. Also update the parameters of bcmsSVR with the the following console commands:

  • update parameter bcms_splunk_dataformat json
  • update parameter bcms_splunk_hecchannel 13de7dd2-f05d-43b6-9a87-7f322b819275
  • update parameter bcms_splunk_hectoken 13de7dd2-f05d-43b6-9a87-7f322b819275
  • update parameter bcms_splunk_hecurl http://127.0.0.1:8088/services/collector
  • update parameter bcms_splunk_protocol hec
  • reload

Lastly add your bcmsMonitorSystem, bcmsMonitorSplit and bcmsMonitorVDN reports into bcmsSVR, you will find the following dashboards in Splunk. Enjoy!

Supports Raspberry Pi 4

Posted: August 29, 2020 in News
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The following tools are under beta testing on the Raspberry Pi 4 (Buster). If you would like to have a trial, please contact us.

  • AvayaCDR
  • cloudCDR
  • bcmsSVR
  • clintSVR
  • AvayaECHI

DMCCLogger 1.0.6 Released

Posted: August 12, 2020 in DMCC, News
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DMCCLogger 1.0.6 just released, this version has the following updates.

1. Add parameter dmcc_sscrestriction to restrict recording only for “acd” or “station” call.
2. Use latest version jrtplib (3.11.2).
3. When AES close the connection, reset the socket connection to AES and reset the session id.
4. Add Admin APIs for integration with other front-ends.
5. The API for saving application data also accepts UCID as a unique key.
6. Check the decrypted password and only proceed to add phantom and extension when the password is valid.
7. Move un-answered voice file to default recording path.
8. Fix extension is not read from database during program startup.
9. Alter the tRecordPath table to have one additional field to define the SFTP folder for the unencrypted voice files.
10. Add a new table for the mapping of the SFTP folder for unencrypted voice files to SFTP destination.
11. Modify DMCCLogger to store unencrypted voice files to the SFTP folder.
12. Modify Alarchived to upload the voice files in the SFTP folder to SFTP destination server and delete the unencrypted voice files once the upload is completed.

AutoBridge 1.1.2 Released

Posted: August 1, 2020 in News, TSAPI
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AutoBridge 1.1.2 just released, this version has the following updates:

1. Add application and user token for API access management.
2. Add APIs for the AutoBridgeSupervisor tool, extension and bridge can be configured by the tool.

The following is the screen dump of the AutoBridgeSupervisor, you can use the tool to add extensions and bridge mappings.

CallAnalytics 2.0.10 Released

Posted: July 27, 2020 in News, TSAPI
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CallAnalytics 2.0.10 just released, this version has the following updates.

1. Implement local scope of locking for agent object during update its members.
2. Fixed CallAnalyticsLight hang when switching different functions in the main tab.
3. Fixed VDN report that contains invalid AWT and LWT figures.
4. Fixed program hang during deletion of report when the report is running.
5. The sequence of locking changed for class CCallInfo, CMovingAvg, CIntervalStat to prevent daedlock.
6. Fixed incorrect state of SplitSkillStatus report if relevant VDN is not monitored.
7. Improve performance by using bulk AES query. The split check, regular agent query and splitskillstatus reports are all benefit by this improvement.

AutoBridge 1.1.1 Released

Posted: July 25, 2020 in News, TSAPI
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AutoBridge 1.1.1 just released, this version has the following updates:

1. Support auto answer for call center stations.
2. Support backup destination when the first destination is not reachable.

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